Senior Product Manager

MAXIMUS UK, a wholly-owned subsidiary of MAXIMUS, Inc., operates several business lines in the UK, including the Centre for Health and Disability Assessments, Remploy, Health Management, MAXIMUS People Services and Revitalised. MAXIMUS employs 4,000 local staff, including over 1,400 doctors, nurses, occupational therapists and other Healthcare Professionals. Operating from more than 270 locations in the UK, MAXIMUS is one of the largest providers of employment, health and disability support programmes in the country. Job Summary Revitalised are recruiting for an experienced Product Manager to be a key player in the launch and growth of its new health and wellbeing platform. You will be responsible for leading the product development team and turning the Revitalised platform into a class leading product - helping to steer decisions around key features and their priorities, user experience (UX) and driving the creation of a compelling customer journey. Liaising with customers and key internal stakeholders to ensure maximum value is derived for both clients and the business will be essential. You will report to the Head of Product and Managing Director and will be a key contributor to product and commercial strategy. This specific role will focus on development of best-in-class features based on personal insights and market research as well as improving on and augmenting existing features based on both qualitative and quantitative evidence such as user research and analytics. Key Responsibilities Develop a deep understanding of the product vision, technical architecture, existing product features and capabilities to inform sound decision making • Ensure the team collectively understand the product vision and context of product decisions • Own and maintain the feature roadmap in collaboration with other members of the Product, Technical and Delivery teams • Develop, populate and prioritise the user story backlog according to commonly shared and agreed criteria with support from the Business Analyst • Understand internal pressures and delivery realities and be able to balance this with emerging opportunities • Able to negotiate with clients and present options that support both the client and Revitalised in meeting a set of joint objectives under a single unified roadmap • Understand client business objectives and be able to work with clients to help them achieve their overall wellbeing aspirations • Be able to gather and clearly communicate customer feedback to ensure that this informs current and future feature development • Be a product SME and be able to represent Revitalised as part of the overall Maximus product offering • Help to align all outcomes with product vision and business strategy by contributing to the link between current and future business models and delivering to the business architecture • Intrinsically understand consumer psychology and be able to contribute towards effective interaction design and the creation of an immersive and engaging user experience • Develop an understanding of Cognitive Behavioural Therapy and other techniques by working closely with the Assistant Psychologist to inform the development of effective feature sets and user journeys • Have a practical understanding of wireframing and prototyping and the importance of this in rapidly elaborating strong feature candidates • Appreciate the relative strengths of mobile and desktop applications in supporting the goals of users by employing context appropriate communication methods, leveraging native functionality and developing device specific versions of user flows to improve platform engagement • Be familiar with analytics products such as Google Analytics and be able to use data from these platforms to inform evidence-based decision making • Conduct competitor research and be able to talk confidently about the Revitalised product and its advantages when challenged by external clients • Operate with a professional and considered approach and display strong internal and external stakeholder management skills • Attend client visits, lead client workshops and act as a company ambassador - leading on ongoing client engagement and collaboration • Be a conduit between internal and external parties and be capable of translating between the technical and commercial worlds • Help to support sales demos and pitches for new clients where required • Work with the Support Manager to ensure that client issues are triaged and prioritised appropriately and to identify trends in customer requests that may give insights into potential product improvements • Be proactive by intuitively looking for new opportunities and strategies to help Revitalised achieve reach, awareness and recognition in the Wellbeing market • Identify potential up-sell and cross-sell opportunities and coordinate ideas with the commercial team • Work with finance colleagues and business analysts to develop costings for custom work to guarantee the maintenance of minimum levels of margin • Support the commercial team in the development of better customer contracts through your understanding of the balance between customer needs and internal constraints and capabilities Experience Required • Certified Product Owner or equivalent • Expert in Agile, Product Management and experience in using the Scrum and Kanban frameworks • Practical experience of managing complex products and liaising with customers and key internal stakeholders • Proven track record of delivering best in class products to tight delivery deadlines and managing products throughout the product lifecycle • Keen interest in wellbeing products Individual Competencies • Self-motivated, detail orientated and able to prioritise workloads efficiently - delivering projects according to tight deadlines • Excellent verbal and written communications • A collaborative, positive, outcome orientated mindset • Prepare to operate in a start-up environment • Natural leader and the ability to put the team first