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Reed
,
London, Greater London
Reservations Assistant
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Salary: £27,000 per annum |
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Overview
My client based in the Higher Education sector are looking for a Senior Reservations Assistant to join their team on a 6 month fixed term contract. Reporting directly to the Sales Manager the Reservations Assistant will be responsible for providing excellent customer service for all summer accommodation enquiries. Duties will include but are not limited too: Accept and process reservations for both individual and group bookings Demonstrate accurate knowledge of the various stages of the booking process Issue contracts and process payments To receive, handle and resolve customer complaints from guests providing feedback and escalating where necessary Manage the filing of reservations data To process all enquiries via telephone or email in a professional manner To liaise with hall staff regarding clients specific requests and needs ensuring all aspects of the booking have been attended to in advance of their arrival The ideal candidate will need / have: Excellent customer services skills Reservations experience - hotels, travel agents etc Experience of complaint handling Excellent organisation skills Ability to work under pressure and to tight deadlines Good interpersonal and communication skills Desire to succeed in a sales / customer service environment This is a 6 month contract working 35 hours a week on shift work between the hours of 8.00am and 7.00pm on a 7-day rota including routinely weekend work. If the above role is of interest to you and you have the desired skills then please apply now