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Open House London Ltd
,
London, Greater London
Reservations Assistant
Overview
Job Description
Our Central reservation team are integral are integral to the swift running of the business. We are looking for a second reservationist to join our current team to look after 5 of our sites across London. Based in our lovely contemporary central office in Baker Street, the reservations team report into our head of sales and events. We are looking for a charismatic and very well spoken central reservationist to complete our tight knit team! Please have a look through job description and responsibilities below: * Ensuring that all communication and interaction with customers whether by phone, email or other means are taken care of in a calm, efficient and professional manner at all times * Ability to run reports of occupancy levels, bookings taken etc. * Ensuring all reservations reports are delivered to the correct people correctly and on time * Complete and superior knowledge on open table bookings system, including its admin system * Ensure menus & details of venues are updated on Open Table online as and when required. * Able to make, move and amend table reservations on the open table system and ensuring full communication with on site management * Manage enquiries, bookings & table plans with the goal of maximising the covers on and between all venues * To have a thorough understanding of the front of house operations at all sites to ensure clear communication to both customers and staff * To maintain a clear line of communication between the customer and the floor managers and staff to ensure that every experience at any of our sites is "a cut above the rest" * To have a competent level of computing skills, including Microsoft office * Ensure PA, charity, gift and complaint voucher reports are kept up to date and that when a reservations to use such vouchers has been made, clear communication to sites and central team has been ensured * To ensure reservations training to all site managers and hosts has been completed * To ensure phone messages are up to date * To have a thorough understanding of the events role and can cover when and if needed * To ensure all booking policies are being followed and reinforce them as and when necessary * Please Note: A good level of spoken English is mandatory for the position If this sounds like you, then we would love to hear from you! Responsibilities: Our Central reservation team are integral are integral to the swift running of the business. We are looking for a second reservationist to join our current team to look after 5 of our sites across London. Based in our lovely contemporary central office in Baker Street, the reservations team report into our head of sales and events. We are looking for a charismatic and very well spoken central reservationist to complete our tight knit team! Please have a look through job description and responsibilities below: Ensuring that all communication and interaction with customers whether by phone, email or other means are taken care of in a calm, efficient and professional manner at all times Ability to run reports of occupancy levels, bookings taken etc. Ensuring all reservations reports are delivered to the correct people correctly and on time Complete and superior knowledge on open table bookings system, including its admin system Ensure menus & details of venues are updated on Open Table online as and when required. Able to make, move and amend table reservations on the open table system and ensuring full communication with on site management Manage enquiries, bookings & table plans with the goal of maximising the covers on and between all venues To have a thorough understanding of the front of house operations at all sites to ensure clear communication to both customers and staff To maintain a clear line of communication between the customer and the floor managers and staff to ensure that every experience at any of our sites is "a cut above the rest" To have a competent level of computing skills, including Microsoft office Ensure PA, charity, gift and complaint voucher reports are kept up to date and that when a reservations to use such vouchers has been made, clear communication to sites and central team has been ensured To ensure reservations training to all site managers and hosts has been completed To ensure phone messages are up to date To have a thorough understanding of the events role and can cover when and if needed To ensure all booking policies are being followed and reinforce them as and when necessary Please Note: A good level of spoken English is mandatory for the position If this sounds like you, then we would love to hear from you!