Product Features
Blog
Contact Us
Sign In
TIME Appointments Ltd
,
Colchester, Essex
Client Support Executive
|
|
Job Type: Full-time |
|---|---|
|
|
Salary: £20,000 per annum |
Overview
If you are bored and tired of working in call centres that suck the life out of you and are looking for a big change - this is the right role for you Based in a beautiful location on the outskirts of Colchester, this company pride themselves on being the best UK No.1 in their field, and never compromise when giving great customer service. Due to company growth and expansion, this business is looking to employ a few customer service executives to strengthen the team. The customer support executive will be responsible for answering incoming calls from any customers who have questions or concerns. Our client is looking for people as passionate about customer service as they are. Main duties & responsibilities: Resolve all client queries, questions and concerns in a prompt, effective and efficient manner. Maintain and improve professional company relations and with 3rd party agents and operators through effective communication and relationship building. Work as part of the wider Client Services Team to achieve departmental objectives and targets, service levels agreements and company best practice, including call response rates / ticket issue rates Continual self-development focusing on expanding your knowledge of the industry Cover holiday / sickness and peak periods for colleagues as required Monday to Friday (you will need to work every other Saturday but you will have a day off during the week too) If you have strong customer service skills and want to be considered for this position, apply today and one of our dedicated consultants will give you a call to help you start the search in finding your dream job