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JLC Solutions
,
Leicester, Leicestershire
Customer Service Advisor
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Job Type: Full-time |
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Salary: £20,000 per annum |
Overview
Customer Service Advisor Leics The Company Established, respected privately owned warehouse and distribution company providing UK and European palletised freight distribution and worldwide air freight and cargo services with established network partners and major pallet network The Role Reporting to the General Manager to work in Customer Services, to give customers the best service possible and manage customer requirements in an effective and efficient manner to achieve performance and service level targets, meeting customer expectations and resolution of queries and complaints. Logging details into the IT system to ensure the database is up to date at all times. Key Duties and Accountabilities - First point of contact for all incoming queries via phone call and E-mail - Recording and inputting information into the service failure log - Generate bespoke customer KPI reports in line with customer expectations for Corporate Accounts - Daily, weekly, monthly, quarterly and annual reports for Customers - Processing all customer returns - Customer Manifests - Ensure the highest level of quality of service is provided to both internal and external stakeholders - Complete other necessary administration tasks The candidate - Ideally, a minimum of three years’ experience in a transport / haulage company - Excellent communications skills, both written and verbal - Excellent telephone manner - Knowledge of the UK logistics industry - IT literate - Organised ability to work under pressure - Good communication skills, both written and verbal. - Highly organised, strong and influential communicator. - Knowledge of UK logistics. - Possess a natural ability and desire for problem solving. - Excellent time management. - Have a high level of literacy and numeracy. - A team player. Experience in the logistics industry is preferred for this position along with a friendly personality as the main focus for this role is building and retaining strong relationships with existing and new customers Hours of work & Benefits Monday - Friday 08:30 - 18:30 Salary £20,000 - £23,000 Uniform Pension scheme Please note that we endeavour to reply to all applications received but this is not always possible owing to the large number of applications we receive. If you have not heard from us within 14 days of your application, you should assume your application has been unsuccessful