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Woolwich Creative District Trust
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London, Greater London
Ticketing & Wesbite Manager
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Job Type: Full-time |
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Salary: £30,000 per annum |
Overview
About Woolwich Works Woolwich Works is the Royal Borough of Greenwich’s landmark project to turn five historic buildings on the Royal Arsenal into a new creative district for London. Opening in 2020, our buildings will include a large events and performance space, rehearsal and performance studios, events spaces, a café, bars and the new home for internationally-renowned immersive theatre company, Punchdrunk . This job is being advertised by Woolwich Creative District Trust, a new, not-for-profit organisation founded to run Woolwich Works. Our purpose is to benefit and contribute to our community by enabling people to realise their creative potential. About this job The Ticketing & Website Manager is responsible for Woolwich Works’ ticketing services: administering the ticketing system, setting up facilities and shows, managing allocations, fees, settlements and reporting. S/he will ensure that Woolwich Works delivers a high-quality, commercially-successful ticketing service to promoters, producers, hirers and ticket buyers alike, being responsible for web ticketing and phone services, and training and working with the Visitor Services team to deliver in-venue sales and support. The Ticketing & Website Manager will oversee Woolwich Works’ website content and user experience beyond ticketing, managing content and working with the Marketing and Communications Manager on developing the platform. S/he will also support the Marketing and Communications Manager in managing Woolwich Works’ social media accounts, interactions and advertising, and provide system administration support for the venue and event management systems as required by the Operations Director. Is this job for you? We’re looking for somebody with good experience of managing box office services. You don’t necessarily have to have worked in a large venue or in a very senior role, but you need to be used to administering all aspects of a ticketing operation end-to-end, and of dealing with an ever-changing variety of different shows and setups. You need to have experience of ticketing system administration and dealing with promoters and agents and be comfortable being based in the ‘back office’ as this is not a front-of-house box office role (although you’ll also be expected to train and support staff in delivering high quality customer service). You’ll be a confident and capable communicator, tech savvy with good people skills, yet a self-sufficient self-starter. Tangible experience of managing a ticketing operation to drive sales, increase yield and increase venue revenue will be an advantage. How to apply Please complete our Application Form and send it by email via the button below no later than 9am Friday 3 April 2020 (the ‘closing date’). It would help us if you could put 11-TM (only) as the subject of your email. If you can’t complete the form electronically, you can post it to: Jobs, Woolwich Works, but it must reach us before the closing date and time. Interviews for this role are expected to take place on Wednesday 8 April – if applying, please keep this date free in case you’re shortlisted. We’ll let you know on Monday 6 April. CVs won’t be accepted as an alternative to completing the form, but if you’re unable to complete a written application for any reason please either email us or call (020) 8987 8097 so that we can discuss alternative arrangements for assessing your suitability for the job. However you apply, you must do so before the closing date above.