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PSD Group
,
London, Greater London
Head of Ticketing Operations
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Job Type: Full-time |
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Overview
The Club’s Head of Ticketing Operations will have responsibility for managing the Ticket Office and fulfilling all the Club’s ticketing requirements. This is an extremely exciting time in the Club’s history with the Riverside Stand construction well underway, the successful candidate will lead the team at a crucial time and be part of the next chapter in the Club’s development. The successful candidate will play a leading role in developing strategies to attract, grow and retain attendances at Craven Cottage We’re looking for an ambitious individual with excellent communication and leadership skills, with a positive and professional attitude. Previous knowledge of both Venuemaster and Fortress access control systems are desirable You will need to demonstrate excellent communication and interpersonal skills and will be able to demonstrate your ability plan, prioritise and organise. Responsibilities (below are example responsibilities but this is not intended as an exhaustive list) Provide inspirational leadership and management of the Ticket Office and the Ticket Office team, including casual Match Day Staff; Lead, coach and manage the Ticket Office team and assist in their personal development, improving standards of performance through effective coaching and performance management; Interact with all elements of the Commercial Team, at all levels, to ensure that priorities are clear and strong communication is maintained across departments; Work closely with the Sales and marketing teams to develop the Ticketing Sales Strategy for Season Tickets, Half Season Tickets, Memberships and Match by Match Tickets, considering pricing, promotions and that the products on offer meet with the Clubs overall budget objectives; Maximise upselling and cross-selling opportunities within the Ticket Office Ownership of Ticketmaster relationship; Manage and lead all operational needs for both Home and Away game General Admission launches including sale live dates, distribution channels, capacity constraints and daily reporting of all tickets sold; Lead a culture of continuous development in regard to the ticketing and CRM systems, ensuring developments in technology and process are fully explored and implemented. Responsibility to track against KPIs set to increase efficiencies while reducing staffing/tickets and channel costs, including match day, automated tickets, 3rd party relationships, etc; Work with other departments and proactively recommend solutions, which overcome operational challenges and exceed customer requirements; Maintain leading edge product knowledge on all aspects of ticketing and streamlining processes; This role will require match day work including evenings and weekends as required.