Product Features
Blog
Contact Us
Sign In
INDEPENDENT APPOINTMENTS UK
,
Appleby-in-Westmorland, Cumbria
Insurance Claims Handler
|
|
Job Type: Full-time |
|---|---|
|
|
Salary: £17,000.00 - £22,000.00 Year |
Overview
Claims Handler - Lancashire - up to £22k per annum plus pension, twice yearly discretionary bonus, medical cash plan - Free parking nearby An exciting opportunity to join an independent surveying company providing building claims solutions on a nationwide basis - you will join a busy and vibrant claims handling team where you will manage your own case load of new and existing property claims. Training and Development of staff are key. As a Claims Handler you will: - Answer incoming telephone calls and deal with incoming electronic instructions. - Liaise with customers, clients, insurers via the telephone, email and in writing. - Handle and resolve insurance related technical questions from clients. - Monitor the progress of new and existing claims within strict deadlines. - Assess claims in order to ascertain liability and make decisions either accepting or declining the claims within delegated authority levels. - Handle and deal with appointments and management of third party suppliers such as building networks, drying/restoration suppliers and flooring suppliers. Experience required: - Excellent customer services skills within a telephone environment - Essential - Be able to work within a targeted environment - Essential - Diary management experience - Essential - Experience of booking and arranging appointments - Essential - Ideally have Claims Handling experience working within the Insurance Industry - The ability to manage and prioritise own workload - Essential - Experience of handling and dealing with challenging situations - Essential - Experience of handling complaints - Essential - Possess excellent empathy skills being able to handle customers who have had losses / damage to their homes via fire, flood & water impact This is a full-time, permanent role working Monday to Friday between 8am - 6pm - overtime will be available