Social Care Compliance Business Partner

Social Care Compliance Business Partner - National Role Our client are a leading provider of Home Care across the UK through their large network of branches. They are an award winning brand to work for and are currently looking to significantly expand their branch network. As a result of this expansion they are looking to recruit a talented field based Compliance Business Partner for a National Role covering new branches. The Role To support the RCD with the strategic quality plan for each branch which ensures there is a quality driven culture across the region/area Provide expert guidance and direction to Area Care Managers in relation to quality and compliance Identify any areas of opportunity to improve the quality and compliance of the region and branches Drive the Quality Agenda set by the Head of Quality across the region/area To Support the Area Care Manager in the opening of new branches in line with business roll out plan To support the Area Care Managers in the completion of internal quality assurance audits that improves the quality and compliance of every branch whilst identifying quickly areas for improvement To initiate, prioritise and manage a process with the Area Care Manager for reviewing branches that are underperforming in quality and compliance Ensure “Best Practice” is shared throughout the region to improve and exceed overall quality, compliance and service standards. To support the Area Care Managers in the continual development of the brand To ensure the compliance and quality of the branches is met in line with CQC standards and legislative requirements. Support the Area Care Manager on any areas of underperformance or concern and take action to improve To ensure that all policies and procedures are communicated and implemented effectively within the region Provide resources and tools for Area Care Managers to ensure they are equipped to exceed legislative requirements Key Responsibilities High Performing Teams: Lead by example and be instrumental in creating excellent working relationships, ensuring that a professional manner is maintained at all time with members of the team, company, clients etc Support the RCD with regular quality and compliance performance of the branches to include steps taken to improve any areas of underperformance, areas of opportunity along with an update on the progress being made Ensure that everyone has the opportunity to receive quality and compliance training in line with the training plan Lead in the development and delivery of quality training across the region/area Work closely with the RCD to identify any additional training or development required to improve quality performance of the region/area Attend regular management team meetings to improve communication regarding quality and compliance and ensure that all staff are aware of the quality performance and direction of the region/area Identify areas of quality improvement in the region/area and ensure that underperforming branches are showing improvement in line with agreed action plans Lead and coordinate on all continuous improvement strategies and activities Financial Performance: Report and monitor any areas of quality and compliance underperformance within the region/Area and work with the RCD on an agreed action plan Ensure that all branches in the region/area follow the quality and compliance guidelines and are of the highest standard Support the RCD in ensuring that output information from quality audits and CQC inspections is used to ensure effective responses and action planning in the region/area Facilitate internal quality audit programmes, support the RCD with closure of all actions to ensure excellent quality and continuous improvement is delivered across the region/area Produce monthly quality reports to RCD to identify quality and compliance issues and improve on quality performance Identify service and policy development changes needed to ensure a continuing excellent quality service level across the region/area Understand and contribute to the improvement of the region/area quality performance by implementing any required improvements and controls. Service Delivery: Ensure the region/area consistently meets or exceeds customer quality expectations and service standards and using data available monitor quality standards alongside the RCD Ensure branch managers are developing their teams to deliver quality customer care Work closely with key support office departments to ensure that customer and carer quality is delivered at all times Support the Branch Managers to ensure all legislative requirements are met in branch Support RCD to Increase customer retention through excellent customer service Support the RCD to ensure branch managers lead and resolve customer concerns and complaints in the area to identify early potential loss or delivery of poor customer care. Compliance Excellence: Support RCD in monitoring performance across the branches to ensure 100% compliance is achieved Work with the RCD on continual improvement of quality systems and processes to develop a better service to customers and carers To provide expert advice and support in relation to quality and compliance through the proactive management of risk Lead and manage the quality of risk registers and risk assessments putting action plans in place to deliver improvements to required standards Ensure all quality related policies and procedures are implemented effectively across the branches Create and manage a culture in branches where monitoring and reporting on compliance is the norm Ensure all branches comply with CQC regulations, liaising with CQC as required achieving ‘good’ or ‘outstanding’ in all CQC inspections Support RCD with Commissioner and CQC inspections as required Manage and coordinate internal audit inspections to assess branch performance, quality and compliance to achieve excellence every time Ensure that Client date and privacy is maintained at all times in line with internal audit and GDPR legislation Maintain up to date knowledge of regulatory requirements, guidance and developments in industry best practice and ensure this is implemented across the region/area Key Competencies High Performer Personal Impact and Influence Commercially Focussed Quality Experts Values Driven Change Management Strong Analytical Skills Passionate about person centred care Innovative Self-Motivated Planning and organisation skills Communication Personal Specification Experience of working in a senior QA role in the home care sector Driver able to travel to different locations Level 5 Diploma in Health and Social Care Management Diploma in Quality Assurance/Management (or equivalent) or ISO 9001 Lead Auditor equivalent – desirable NEBOSH or IOHS (or equivalent) – preferred Excellent knowledge of regulatory requirements/legislation/guidance and best practice Experience of writing policies and procedures Package Up to £42k Plus Car Allowance & Strong Benefits Package Search related terms: Care, Manager, Social, CQC, Domiciliary, Registered, Audit, Quality Assurance, Compliance By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. 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