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Fetch Recruitment Limited
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London, Greater London
HR Shared Services Administrator
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Job Type: Full-time |
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Salary: £25,000 per annum |
Overview
Job Title - HR Shared Services Administrator Contract type - Permanent, full-time Salary - £28k per annum (may be flexible on this depending upon experience) Location - London (Central/South-East) What can we tell you about this fantastic business? Lots, but we would prefer to tell you who they are when we speak to you as we don’t want to spoil the surprise just yet. We tend to work with clients that we would want to work for ourselves and this business is no different. They are a great organisation to work for and a well-known business with a global reach. It is a name that will look good on the CV but more importantly you will be working with a great team that is passionate about what they do. If you perform well then there are also genuine opportunities for progression. We are looking for a detail focused HR Administrator to join our client’s world-class London HR Shared Services Centre, a team of skilled HR professionals, responsible for providing service delivery for their UK & Ireland business which supports a very large employee population. From our perspective, this role is not a tough sell… it is a seriously good opportunity for the right person that wants to push on in their career. What will be keeping you busy? You will proactively deliver an exceptional HR administration service to the business; supporting the wider HR team, employees, and line managers. This will involve providing HR administration support and completing all employee life cycle processes and becoming a Subject Matter Expert (SME) in one of the key process areas. You will be the first point of contact for all HR queries, managing the enquiry from contact through to closure; evaluating cases as received and using judgement to ensure the case is managed in the best way possible, focusing on the customer experience and ensuring that there is a genuine focus on quality and accuracy of your work. Employee Data Management is a key component of this role and you will ensure that all employee details are recorded accurately across starters, leavers and employee moves. You will also manage time and absence activities and support with all other cyclical activities and HR projects. Who are we looking for? We would like to see HR Administrator experience gained in a HR Shared Services team and you should be educated to degree level or working towards CIPD. We are looking for 1-2 years’ of experience within HR for this role. You will have supported with a variety of transactional and operational HR activities using a case management tool in the process. You will be able to demonstrate a very high level of attention to detail and accuracy in your work and will be able to work at a reasonable pace. The shared service centre has a new Director that is driving an improvement in service delivery standards and changing how things are done. You will play an important part in this positive change and should be receptive to it if you want to do well here. Those that are resistant to change will struggle. We are looking for positivity and a real desire to provide a first-class service to the business. We really want to see sound judgement and decision-making skills coupled with an analytical approach and exemplary customer service skills and a good telephone manner. You will be a good communicator both verbally and with any written work. You will also be someone that places importance on good time keeping. We want to see engaging individuals with strong interpersonal skills and the ability to prioritise work.