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Reed
,
Newcastle upon Tyne, Tyne and Wear
Retirement Living Coordinator
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Contract Type: Contract |
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Salary: £11.2 per hour |
Overview
REED are pleased to be recruiting for a Retirement Living Coordinator based in Newcastle, initially on a temporary basis. The successful individual will be responsible for facilitating the coordination and delivery of a professional service to Retirement Living customers across a designated patch of the retirement living portfolio, in line with care and support performance standards. RLC’s are to provide an effective provision and delivery of services, facilities and housing management across a group of schemes and day to day monitoring of service level agreements with partners whilst working as part of a staff team that is committed to ‘best practice’ in the social housing field. Responsibilities include: Ensuring occupancy targets are met through lettings and refurbishments of properties. Meeting rent collection and arrears targets. Monitoring the delivery of service contracts across a designated patch of schemes including lifts, heating, fire equipment, gardening etc. Provide practical support and information to customers when entering the services and throughout their involvement with the service e.g. assisting customers in the completion of occupancy agreements and welfare benefit claims and liaison with benefit agencies. Delivering high standards of housing management and ensuring that the service is meeting best practice by conducting regular site inspections across all schemes. Working with colleagues to maintain good links with the local neighbourhoods. To assess potential customers housing needs in consultation with relevant agencies and the customer in terms of their suitability to access the service. To ensure that the company’s Health and Safety Policy is fully implemented at all designated schemes, ensuring customers are aware of the provision of security at schemes at all times. Provide information to assist new customers on services within schemes and local communities. Promote customer involvement at the schemes, working collaboratively with the Health and Wellbeing Team. To travel across the designated locations to deliver an effective service. To observe the company’s code of conduct and maintain the highest standards of professional integrity. The ideal candidate will bring: Relevant experience of working with older and vulnerable people. Experience of housing management duties. Experience of liaison with agencies/partner organisations Able to demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Care and Support; and complete relevant IT training where required. Additionally it would be beneficial to have: Formal care, support or housing qualification A Full, clean driving licence