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Rightio
,
Birmingham, West Midlands
Logistics Call Centre Planner
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Salary: Up to £8.21 per hour Basic Salary and competitive bonus plus O.T.E |
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Overview
Job Overview: To ensure the smooth running of the designated area, to ensure that jobs are effectively planned whilst making sure Directly Employed engineers are deployed onto a job at all times and are achieving targets. Key Responsibilities: ·Ensuring our engineers have work at all times ·Ensure your team leader is aware of any issues with the engineers. ·Maintaining up-to-date knowledge of industry developments and involvement in network ·Planning engineer’s days effectively to ensure they hit their target ·Deploying correct engineers onto jobs within a timely manner RIGHTIO As one of the UK’s leading home repairs and services companies with a network of over 500 fully qualified engineers throughout the country, we pride ourselves on being the best at what we do. Whether it’s plumbing, heating, electrics, drainage or locks which need our attention, we strive to offer the best possible customer service and to simply, do things the RIGHTIO way. Every member of our team is dependable and fully trained to deliver the best service possible. Our aim is to give our customers peace of mind, so that when they have a home or business emergency and need to get things repaired, we get it done right. Every single time. The Role As a customer service advisor at RIGHTIO you’ll be responsible for allocating engineers and keeping customers up to date. You are the face of Rightio which means building rapport, understanding the needs of our customers and prioritising work load within your team. With a professional phone manner and excellent communications skills, you’ll work as part of a young and exciting team to reach targets and help to continue RIGHTIO’s growth as a leader in the industry. As the first point of contact for our customers, you’ll also be responsible for ensuring all requests are dealt with as quickly as possible and that all of our customers understand what sets us apart from our competitors. Essential Skills ·Highly motivated with the ability to think on your feet ·Experience in deploying engineers is a must ·Knowledge of the maintenance industry ·Excellent telephone manner and a team player ·Strong verbal and written communication skills ·Comfortable working in a fast-paced environment ·Strong administration skills and IT literacy ·Extremely driven and target-focused This role would ideally suit a target-driven, highly motivated individual who is looking to progress within an exciting, high-growth company. If you think you’ve got what it takes to join our team at RIGHTIO headquarters, please send your CV and covering letter