IT SM Administrator

Spring Technology ,
London, Greater London
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Overview

ITSM Administrator £48,000 Harlow A leading organisation based in Harlow is currently recruiting for an ITSM Administrator who will be responsible for the day-to-day running of the ITSM Tool. The successful ITSM Administrator will manage, improve, maintain, build dashboards and reports within the Cherwell ITSM tool however any Service Management tool experience can be okay. The ITSM Admin will be operationally focused and will support the optimal use of the application, driving to improve efficiency within the function, reduce risk and maximise customer engagement. Due to the nature of the client we ideally are looking for candidates to be SC cleared or the ability to become SC cleared. Main Duties System Design/Configuration/Administration: Site and workflow creation, Form Design, Business logic/workflow, user training, user/role/group provisioning and maintenance, backup, restore, issue resolution and managing system configuration. Quality assurance testing and user acceptance training Optimising system performance, security and storage utilisation. Planning ahead for necessary hardware or software upgrade to support the environment Managing large amounts of information, expectations, and prioritise with flexibility Tracking and manging change request process within the application Liaise with vendor to ensure stability of the application and the product keeps pace with enhancements and ensure integrated components remain fully functional Carry out a programme of daily/weekly/monthly checks and develop approaches to improve, streamline and automate the health status of the environment. Effectively manage own deliverables: Tickets, Small Works Projects and Technical implementation and upgrade projects. Meet IS assurance, governance and policies to ensure we operate with confidence, through effective maintenance of secure and stable IT platforms for the business, adherence to company security, accreditation and audit requirements. Proactively support the identification and management of risk via Risk Registers. Maintain effective Asset Management and license compliance, system vulnerability management as required. Requirements Experience and proven track record of system administration with industry standard ITSM tools such as ServiceNow, Zendesk, Cherwell or Spiceworks. Knowledge of Cherwell would be an advantage however training will be provided. Working knowledge of Active Directory Working knowledge of using report writing software and SQL Server Reporting Services. Working knowledge of IIS Working knowledge/experience writing complex logical expressions Demonstrated ability to effectively prioritise and execute tasks in a fast paced environment. Experience optimising system performance, security, storage utilisation, and planning ahead for necessary hardware or software upgrades to support the environment Demonstrated flexibility and ability to manage ad hoc requests Have an understanding of ITIL best practice, qualified to a minimum of ITIL Foundation. Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: www.spring.com/candidate-privacy-information-statement This job was originally posted as www.cwjobs.co.uk/job/89963616

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