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Directions Recruitment Specialists
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Reading, Berkshire
Sales Assistant
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Job Type: Full-time |
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Salary: £19,500 per annum |
Overview
Shift Pattern including every other weekend. Mon -Fri 8.00 - 17.00 Sat 9.00 - 17.00 Sun 10.00 - 16.00 The role is to support the Branch Manager with the following tasks: Sales Duties • Deliver excellent customer service that exceeds all customer’s expectations • Approaching customers and ensuring that they are dealt with efficiently, courteously and as promptly as possible. • Dealing with customers’ orders and queries in a confident, efficient and professional manner • Comprehensive product knowledge (enabling alternatives to be suggested to customers and expert advice given) • Wherever possible, identifying improvements to processes to enhance customer service, reduce costs, improve margin etc. • Matching the needs of the customer to the best product available, remembering upselling and stock levels. • Ensuring all deliveries are checked off accurately, promptly and that relevant paperwork is passed on efficiently and quickly. • Resolving any customer issues/enquiries to a satisfactory conclusion. • Keeping paperwork precise and clear so that tasks may be followed by colleagues (particularly whoever is covering for your day off). • Create effective, up-to-date displays in the showroom, ensuring that all products are clearly coded, priced and kept clean and well presented. • Ensure specific customer requirements are processed efficiently, promptly and to meet delivery promise. • Ensure all promises made to customers are realistic, achievable and are completed. • Be prepared to deputise effectively in the absence of the Branch Manager or Assistant Manager. General Duties • Keep a customer friendly, working environment and follow the clear-desk policy at the end of each day. • Prepare and assist with stocktakes adhering to Company procedure. •