Neighbourhood Housing Officer

Adecco ,
London, Greater London
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Overview

NEIGHBOURHOOD HOUSING OFFICER EALING £17-22 HOURLY RATE MONDAY - FRIDAY 9am - 5pm 3 MONTH ASSIGNMENT (POSSIBILITY OF BEING EXTENDED) IMMEDIATE START A NEIGHBOURHOOD HOUSING OFFICERS MAIN RESPONSIBILITIES: Provide support to residents across a range of tenures throughout the lifetime of their tenancies/leases. Maximise income collection through proactive management of arrears. Proactively manage housing assets, anticipate the needs of residents and contribute to a safe neighbourhood. Provide support, advice and ownership of resident complaints, resolving where possible and coordinating where shared across services and departments. To maximise income collection across the range of tenures through proactive monitoring and management of customer accounts. To apply housing knowledge and experience to manage varied tenure types - this includes but is not limited to: rents, voids, tenancy, allocations, leasehold, shared ownership, repairs and maintenance, compliance and safety, regeneration. Deliver coordinated resident services as part of a multi-disciplinary team. This could include duty, home visits, planned and reactive appointments, estate inspections, public meetings etc. Draft, plan and issue reports and correspondence on behalf of the service. A NEIGHBOURHOOD HOUSING OFFICER MUST HAVE: The ability to work in a partnership with other agencies to deliver the best outcome for the customer. The ability to deal with challenging situations. Experience of delivering customer care to a diverse community. Sufficient housing management experience to feel confident delivering a range of housing services to residents across varied tenure types. Please apply online with your CV. Please note that only successfully shortlisted candidates will be contacted Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy

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