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Global Technology Solutions Ltd
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Portsmouth, Hampshire
IT Operations Analyst - IBM Kit experience
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Job Type: Full-time |
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Salary: £36,855 per annum |
Overview
A fantastic opportunity has arisen for an Operations Analyst to join well established blue chip organisation based in Portsmouth. We have 3x positions available, 2x FTE & 1x FTC Skills Required: AIX Problem & Change disciplines Tivoli Toolset (ITM, TWS) Problem Determination Windows 2K Maximo CTS Websphere PC Anywhere Communication Skills Operations Analyst Rotating Shift 12-hour shift pattern Training duration 4-5 months The role requires a self-motivated individual with strong technical skills. This is a key role to the incident management process as you will be responsible for accurately identifying and reporting any issues on the live service applications and the surrounding 3rd party packages. In addition you will also provide an in-depth level of problem determination and recovery. You are expected to be able to troubleshoot and start/stop system components in order to progress system recovery as well as being responsible for running the live services. This is managed by a complex daily business timeline that includes time sensitive checks/actions. Other responsibilities include providing support for test activities and weekend change activity on a 24x7 shift schedule. As an Operations Analyst You will be experienced in directory navigation, file copy commands, ability to view log files and the ability to run scripts for both healthchecking as well as stopping/starting components. Knowledge of Websphere is needed for healthchecking/problem determination. Main Accountabilities for an Operations Analyst Work in the Command Centre in accordance with the shift pattern Responsible for managing, executing and fully completing the Daily Business Operational timeline for the Production and Pre Production services as defined. Monitor and respond to all Tivoli alerts for the account systems. Report any anomaly to the Technical Lead. Monitor, track and investigate all TWS jobs on the systems and respond to all failures. Complete changes on the account systems which require OA action. Continuously strive to improve knowledge and experience of the E2E infrastructure and network, the application, the business functionality, the business time line and the existing monitoring and automation tools. Manage individual education roadmap ensure course targets are met. Maintain, execute and promote skill development, skill sharing between OA's and education of unaccredited OA's. Problem & Change Management processes: Resolve and/or workaround problems within the application under the guidance of the Technical Leads. Help to prevent potential problems. Actively monitor the OA taskid and ensure that all mail is dealt with appropriately and promptly. Problem & Change Management processes: Perform daily review of Command Centre OA Team Maximo queues. Take ownership of unassigned records in accordance with role priorities. Problem & Change Management processes: Perform daily review of records assigned to you that are ACTIVE. Progress and update these records. Problem & Change Management processes: Perform daily review of record assigned to you that are PENDING actions. Progress records as necessary. Ensure that all fields are up to date and completed correctly. Pro-actively review and update Command Centre Technical Team SD Manual procedures. Required to know all Support Desk functions including taking calls from the customer when required. Logging all incoming problems with accurate details by adhering to the call templates to ensure that all necessary initial information for Problem Determination is gathered. Also carry out user admin functions when required. Increase personal project knowledge, attending education as necessary. Be proactive in growing skills in specialist areas. Maintain and support an error free environment. Pro-actively look for areas that can potentially impact the service and raise concerned issues to the CC Manager. Pro-actively support automation by identifying unnecessary manual tasks that increase risks to service ·Contribute to team knowledge store and project improvements. ?Pro-actively work to automate manual tasks, removing the potential for human error. ?Travel (Exchange trips to/from the US/UK) ?Flexibility (24/7 Command Centre requires coverage for any shift callouts) ?Timely and accurate report all labor into the Labor tool. ?Pro-actively communicate day to day issues/activities to Command Centre Management Benefits: · Auto enrolment Pension - 3% ER contribution (5% EE contributions (minimum) · 20 shifts annual leave inc bank holidays (based on average hrs) · Westfield Health cash back scheme (following 6 months service) So if you are an experienced Operations Analyst with the above skills/experience and are looking for a new challenge then please apply today "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information privacy.pdf Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.