Customer Service Advisor

Hays Specialist Recruitment Limited ,
Leicester, Leicestershire
More Details
Contract Type: Contract
Salary: £9.50 per hour

Overview

Customer Service Specialist - Leicester - Full Time - Temp to perm - Immediate Start (home working) - £18,500 Your new company A successful and ever growing exciting organisation based in Leicester city centre are currently seeking Customer Service specialists for a number of opportunities across varies teams for immediate start on temporary to permanent contracts. Due to the current situation this company can offer initial video interviews and full on-boarding with training from home. This company are agile, innovate and throughout their services they champion fairness and transparency consistently providing an excellent standard of customer service. Your new role You can expect in this role tough challenges where every day is different, and you are rewarded with an extremely supportive and fun working environment and huge career opportunities. Working alongside a successful and growing team of Customer and industry specialists your role will involve speaking with customers, answering queries, account managing and overall providing excellent customer Service. You will be championing bold new products to the market, providing an efficient and personalised customer experience taking full responsibility for all issues that you come across delivering end to end service without constraints. You may at times have to handle difficult conversations and complaints whilst always providing excellent customer service to get the best resolution for the customer. Your overall goal is to follow the ethos of the company and be willing to go to the ends of the earth to keep customers impressed and excited. This is a full-time role working Monday to Friday 9am to 5.30pm with flexibility to work above and beyond this and is initially temporary with the view to becoming permanent after a successful probation period. What you'll need to succeed This client are looking for the brightest and the best customer specialists who can deal with challenging situations and empathise with customers who are facing complex problems. They are looking for enthusiastic, positive individuals who want to be part of a company that will continue to be the best in the industry. Any prior experience with remote/home working would be preferred but not essential. You must be able to demonstrate a solid working history of providing excellent customer service and be confident in dealing with difficult conversations and handle complaints. You will also require excellent attention to detail and a good level of IT literacy able to operate multiple CRM systems at once and spreadsheet management. Due to the complex nature of this role you will also need a high standard of literacy and numeracy, minimum GCSE grades A-C and be able to pass testing in these areas. If you are a bright, enthusiastic and positive individual who is looking to work for a company who really value their customers and are a market leader with huge expansion plans please apply. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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