Help Desk Analyst

SF Recruitment ,
Nottingham, Nottinghamshire
More Details
Job Type: Full-time
Salary: £21,000 per annum

Overview

SF Recruitment is currently recruiting for a Help Desk Analyst based in the outskirts of Nottingham you will work within a small, highly motivated and ambitious team. This is a very exciting time to join one of our clients they are the UK's number one within the industry. It is essential you have previous experience within a Help Desk Analyst role. You will be responsible to provide front line support to all customers via phone and email and to assist technical Support Engineers when required with management of support cases, keeping CRM systems up to date. - Interpretation of issues raised, using a range of questioning techniques to capture the entirety of the fault the customer is experiencing, enabling escalation to the relevant team for resolution; - Ownership of all incidents ensuring they are recorded (CRM), monitored and reported to the relevant stakeholders; - Maintain an agreed level of contact with the customer to deliver a first-class customer service; - Work to individual and team SLA's to ensure they are met or where possible, exceeded; - Communicate verbally and in writing to customers and other internal stakeholders; - Be able to communicate at an appropriate level especially where technical information may need to be interpreted in a non-technical way; - Have excellent written skills being able to accurately and concisely log issues on our CRM system; - Work collaboratively with the team and where necessary, inter departmentally to get tasks completed; - Construct and communicate customer incident and shift reports; - Any other adhoc duties based on requirements of the business. If you are interested in the role please apply online now Working Hours: 08.30 am - 5.30 am Monday - Friday Salary: £21,000 - £22,000

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