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2i Recruit Ltd
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Godalming, Surrey
Customer Service Advisor
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Contract Type: Contract |
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Salary: £20,000 per annum |
Overview
Our client is seeking a Customer Service Advisor to join their team for a 6 month contract. This role involves developing a culture of customer satisfaction through timely and thorough handling of enquiries. The right candidate will work in a fast-paced environment to address customer issues and questions via a mix of contact channels which may include telephone, email, live chat or instant message. Description: Customer centric with a passion for the customer Has a high level of both verbal and written communication skills A team player Meets or exceeds set SLAs and targets including CSAT and response KPIs Develops product knowledge to ensure all product enquiries are answered with a high level of customer service Advises of alternative product where necessary Liaises with 3rd parties - both internal and external Can work under their own initiative Quickly learns the functions of the system to log in and respond to customer complaints Accurately records and logs interaction with customers and updates account information and able to retrieve this information to create reports for management Keeps sensitive information and financial records private and confidential Works with the CS manager to maintain best practices for efficient communication with customers Knowledge of updated company rules and policies to address issues such as returns, faulty merchandise, wrong delivery and delayed delivery to inform customers Address customer questions about new products, services, promotions on sales Contributes to bottom lines sales by increasing customer satisfaction Customer Service Skills and Qualifications: Good Communication Skills Customer Service Support Experience Excellent Listening Skills Results-Driven Able to Work as a Team Ability to Work in Fast-Paced Environment Ability to Work Under Pressure Pays Attention to Detail Fast Learner Engaging Personality Problem-Solver Analytical Patient Multi-tasking Prioritising Excellent phone etiquette If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.