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Godalming, Surrey
Customer Success Manager
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Salary: £35k - 45k per year + Bonus Scheme |
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Overview
CUSTOMER SUCCESS MANAGER VACANCY We are delighted to be recruiting a Customer Success Manager with experience of working in a SaaS environment. As a Customer Success Manager you will be responsible for ensuring customer satisfaction and for driving digital workplace success. Salary £35-40K depending on experience benefits. Key responsibilities for the Customer Success Manager include; Be the primary point of contact for designated portfolio of customers across varied sectors and industries Drive the overall customer relationship, acting as the customer advocate in the business Working with customers to establish critical goals Establishing a trusted advisor relationship with the customer to drive continued value of our products and services Use analytics data and other measurement tools to understand where usage of the product can be approved Coordinating regular meetings with leadership members from the client and internal teams to ensure that customer satisfaction is high Recognise, address and escalate customer needs/issues cross-departmentally to ensure a quick resolution Train and up-skill customers when new product features are released Identify and share customer success stories in a written format with the business The ideal Customer Success Manager will need; Previous experience in a Customer Success Management role or Project Management or Account Management Experience working in a SaaS environment Experience working with digital workplace platforms either as a manager or end user Experience within a fast paced, dynamic and entrepreneurial company Be highly organised and able to prioritise, multi-task, work under pressure and to deadlines Excellent attention to detail essential Own transport essential, free on-site parking This Customer Success Manager role would suit a structured, focused and pro-active who thrives on acting as the customer advocate within the business. This job was originally posted as www.totaljobs.com/job/89927975