Product Features
Blog
Contact Us
Sign In
Pertemps Scotland
,
Edinburgh, City of Edinburgh
Customer Service Adviser
|
|
Contract Type: Contract |
|---|
Overview
Customer Service Advisor Location: Edinburgh – Dalkeith Road Pay Rate : £10.12 per hour Do you want a career in banking? Do you thrive to give excellent customer service? Pertemps are working in partnership with one of the largest banks in the UK. So if you’ve got experience in Customer Services, we’d love to speak with you. JOB ROLE: This is a 6 month temporary role with the potential to go permanent, starting on the 22nd April 2020. These positions are offering a pay rate of £10.12 per hour. You will be working Monday to Friday 08.00 – 18.00 rotational 35 hours per week and one Saturday shift every 4 weeks 9-1. KEY RESPONSIBILITIES: - Working in the Retirements/Protections team. - Responsible for delivering exceptional service over the phone. - Manage inbound and outbound customer queries - Ensure that all work is completed in accordance with established processes, practices and guidelines - Take ownership of customer problems solving them at first point of contact and escalate when required - Value the teams’ skills and learn from everyone’s mistakes - Contribute to the continuous improvement of the business by identifying and taking ownership of opportunities for improvement to the processes you use - Working in a team environment in an open plan office EXPERIENCE REQUIRED: - Experience working in a call centre environment taking inbound calls - Customer Service skills face to face - Competent computer skills - Works well in a team - Keen to learn WHAT’S IN IT FOR YOU? - Excellent training - Great rates of pay - AWR Uplift - Flex Cash Bonus - Potential for extension or a permanent position - Career Development If you are interested in this position can you please contact Nico Gibson or Kirsten Fowler to discuss this in more detail.