Customer Service (Process Hub)

Standard Life ,
Edinburgh, City of Edinburgh
More Details
Job Type: Full-time
Salary: £18,000 per annum

Overview

Description At Standard Life, we know that your life is full of choices, not least about where to develop and build your career. With a passion for customer service, we know all about working for a better future - we do it every day. Now, as part of the Phoenix Group, we can offer you a career opportunity second to none with a successful and growing life savings business Could you put yourself in our customer’s shoes? If so we’d love to hear from you As part of our Process Hub in our Customer Operations department, you’ll be dealing with our customers every day, building customer relationships by understanding and meeting needs. You’ll answer queries on our products and services, providing information and resolving any issues as quickly and accurately as possible online, via mail or by phone. Strong numerical skills and excellent attention to detail are absolutely central to the role as you’ll be updating, calculating and processing important information for our customers. It’s also important that you’re a confident, clear communicator both in person and in writing. But that doesn’t mean you need to be a seasoned financial services professional. It’s not even vital that you’ve worked in an office (though it might be useful). What’s important is that you have solid customer service experience, together with the pride and passion to make a difference to our customers’ lives on a daily basis. What we offer Bring your skills and dedication to our industry leading pensions and savings business - now part of the Phoenix Group - and you can look forward to a great career with us: we’ll recognise your efforts, support your development and help to drive your ambitions. Your starting salary will be from £18000 up to £21000 depending on your experience. Once you start with us this will be reviewed on an annual basis and as you achieve set milestones your basic salary will rise accordingly. You’ll also have the opportunity to earn up 8% (on target) up to 16% annual incentive bonus, alongside 12% non-contributory pension (worth £2100 to £2280pa), private healthcare, a generous holiday allowance of 31.5 days with the option to buy and sell additional holidays according to your needs. This coupled with ongoing training and development and a wide range of exclusive lifestyle offers including discounted gym memberships, cinema tickets and retailers will allow you to grow your career whilst maintaining a positive work / life balance. Key Competencies Customer at the heart Being customer driven in all you do, understanding and meeting the customer’s needs, and connecting emotionally with the customer. Build relationships Building partnerships, networks and relationships. Delivering results Meeting and exceeding performance goals and expectations to deliver results. Impact and influence Influencing others to achieve a positive impact. Embrace change Adjusting your behaviour to meet the demands of a changing working environment. Information Seeking The ability to efficiently and effectively collect information, to provide insight to others or to help solve business issues. Communication skills Clearly and effectively communicates information to internal and external stakeholders through a range of channels including written and oral. Ensures alignment with communication guidelines and policies. Additional Information Job Title: Customer Operations Representative (Process Hub) Job Reference: 2000114 Role Type: Permanent Partnership with TCS On the 12th November 2019 we announced our intention to partner with TCS to deliver customer servicing, and work with them to create a digitally enabled technology ecosystem. This is a three year journey, and there is no immediate impact for colleagues. We value diversity in our workforce and welcome enquires from everyone

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