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Bupa UK
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London, Greater London
Client Services Officer
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Job Type: Full-time |
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Overview
Bupa is one of the most well-known and respected healthcare businesses in the world, because what we do matters. From our contact centres to our care homes; health and dental centres to our state-of-the-art hospitals across all four corners of the globe, every part of our operations are dedicated to our purpose of helping people live longer, healthier, happier lives. We pride ourselves on working with brilliant people who put our customers at the heart of everything they do. We are recruiting for a Client Services Officer to join our dynamic Consultant Clinics Team within the Contact Centre Team located at our head office in High Street Kensington. We will look to you to ensure that our patient experience is at the centre of all activities within your scope of responsibility. Your primary emphasis will be on efficient and effective communication at all levels to both external and internal clients. Working to strict deadlines, you will also demonstrate your ability to make decisions based on business knowledge, policy and procedures. Responsibilities: Generate consultant billing charges on a daily basis. Enter new and update existing information into relevant systems accurately and efficiently. Use reports to collate information between Appointments Booking System and CRM solution. Use reports to identify opportunities for increasing efficiencies in clinic scheduling. Liaise with consultants to advise on maximising clinic capacities. Steering outcomes in favour of capitalising on business opportunities. Maintain and promote an efficient and high-quality service to all internal and external clients, inclusive of patients, their families, clinicians and members of the general public. Maintain confidentiality of information regarding patients, families and friends at all times. Be responsible for ensuring the integrity and quality of both computerised and manual data. Administer all Contact Centre email enquiries. Administer all consultant email requests including the amending, cancelling and creating of new clinics. Carry out other duties as required by the Contact Centre supervisor. Administering / booking appointments via third parties including Health Services Pathways for Bupa clinics and external referral pathways. The successful candidate: Experience of working within a Contact Centre and / or with administrative duties. Excellent customer service skills. Ability to work under pressure with exemplary attention to detail. The ability to work well in a team. Knowledge of Customer Relationship Management solutions. Experience in outbound calling desirable but not essential. Experience of working within a healthcare setting would be desirable. AMSPAR membership, including knowledge of medical terminology desirable but not essential. Working a 37.5 hour week, our shifts run between the hours of 8am and 8pm, Monday - Friday, 8am - 2pm, Saturdays on a rotational basis. We are looking for highly skilled and enthusiastic people with vision and ambition. In return, Bupa Cromwell Hospital offers its employees an environment where we embrace employee engagement, performance excellence, development and diversity, helping our people to realise their potential. As well as competitive salaries, we want you to enjoy working with us. We support and appreciate our people and will help you develop your skills in a challenging and rewarding hospital environment. We have no shareholders, so any profit we make is re-invested into the business to support our people and improve healthcare for our patients. To be part of this highly supportive and passionate team, please submit your CV or contact Louise Griffiths, Senior Specialist Recruiter at Bupa, on , for further information.