Product Features
Blog
Contact Us
Sign In
Travail Employment Group : Burgess Hill
,
Burgess Hill, West Sussex
Sales Support / Sales Office Administrator
|
|
Job Type: Full-time |
|---|---|
|
|
Salary: £20,000 per annum |
Overview
Job Title: Sales Support / Sales Office Administrator Salary: £20,000 Location: Burgess Hill Duration: Permanent, Full Time Hours: Monday to Friday, 8.30am - 5.30pm Benefits: 20 days annual leave (increasing to 23 after qualifying period) plus bank holidays, Pension scheme, cycle to work scheme, employee referral bonus scheme, award winning Company After a fantastic year, our client, a specialist in vehicle livery, are currently seeking a Sales Support / Sales Office Administrator to join their friendly team in Burgess Hill. This role supports the sales operation providing administrative support for sales staff. Working closely with members of the sales and operational support teams you will respond to and route all incoming sales enquiries ensuring timely and accurate responses are provided as well as elevating prospects to account managers as necessary. The Role: Acts as the internal first point of contact for crash part customers. Process orders for crash parts with company SLA's. Co-operates with field-based members of the sales team to ensure efficient and responsive service. Answering incoming calls and proactively contacting customers whilst ensuring a high level of customer service. Process/raise paperwork (in accordance with our Quality Management System / ISO procedures) for new orders from existing clients and on behalf of field-based Sales team members. To work closely with the design team to deliver detailed bids/quotations that meet the requirements of the customer. Liaison with production and sales to assist an accurate and timely production schedule maintaining client expectations. Maintain relationships with the customer post-installation to ensure customer satisfaction and obtain referrals. Taking ownership of the customer and their issues. Manage online orders and process one-off enquiries through to order, handling customer service enquiries as required. Actively promote the additional products and services to existing customers. Administration & filing of electronic & paper works order instructions / job records on back office system. Document generation and distribution to clients via email / mail. Responsible for handling customer concerns and feedback (QMS) through to completion and process improvements. Attending customer meetings, shows and events where necessary. Maintain knowledge of products and services as well as industry developments. The Person: Flexible, self-motivated and punctual Good communicator and team player Able to act on own initiative / forward thinking / problem solving Adaptable and able to multi-task and show a willingness to learn new skills Good with detail and takes duties seriously Ability to work in a busy environment and meet deadlines Ability to prioritise and work effectively under pressure High level of computer skills including MS Excel, Word and Outlook Excellent written and spoken English, (Maths and English GCSE at Grade C or above) Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.