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Franklin Fitch
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Stratford-upon-Avon, Warwickshire
Service Desk Manager
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Job Type: Full-time |
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Salary: £35,000 per annum |
Overview
As the appointed Service Desk Manager, you will ultimately have been responsible for delivering the day-to-day service desk operation on a high-performing Service Desk. The Service Desk Manager will be responsible for the direct line management of the service desk team along with their KPIs’, SLAs’, ITIL Implementation and Customer Service. With customer service at the forefront of their work the Service Desk Manger will be Influential, customer focused and have an MSP background. Responsibilities: Management To manage team performance, including conducting Team Leader 1-2-1’s, appraisals and identifying development requirements as required Oversee all Service Desk activities to ensure the Service Department has the customers viewpoint at the forefront of everything they do. Ensure Golden KPI targets are met or exceeded Proven team leadership experience Review analysis information on incidents, requests, problems whilst identifying recurring issues Conduct regular team meetings and update team with new improvement processes Major Incident management including all customer communication, activities and escalations Technical Skills Office 365 Exchange Server VMware / vSphere / Hyper-v Server Hardware Knowledge Routing And Switching VLANS This is great opportunity to build a varied career working within a dynamic environment. Apply below if you would like to know more about the role.