Operations Analyst

Liberty Specialty Markets Ltd ,
London, Greater London
More Details

Overview

Who we are? Liberty Specialty Markets is part of Liberty Mutual Insurance Group, a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets. Established in 2013, bringing together Liberty’s company, syndicate and reinsurance operations into one combined operation of over 1,800 people, over 50 specialty and commercial insurance and reinsurance products and four underwriting platforms. About the Role: To support the Head of UW Support (London & UK) and/or Operations Manager (London & UK) in their management of the Underwriting Support teams. Providing day to day operational support to those functions; investigating and resolving issues; identifying and implementing (where appropriate) continuous business process improvements outside of formal project & programme activities. Assist the Head of UW Support (London & UK) & Operations Manager (London & UK) in evaluating existing and proposed business practices, developing and supporting a culture of continuous improvement and define best practices and standards. Act as a stakeholder for projects affecting the Business Support team, supplying information to the project team where required. To assist the Operations Manager (London & UK) to provide co-ordination and support services to the UK Branch Offices in all operational activities. To ensure training requirements and process inefficiencies are identified and activities put in place to address them. Identify process breakdowns, data issues, reconciliation errors and manage corrective actions following through to successful resolution. Review the quality and timeliness of underwriting information recorded in the core systems. Using monthly operational metrics assist UW Support Managers where training for staff is required to both increase their knowledge of the classes of business, and increase their data input quality scores. To provide resource development support and oversight to the London & UK Branch Offices within their processes and aid with identifying training requirements. Provide key performance metrics and take corrective action to ensure service level agreements are met. Assist UW Support Managers to ensure staff members resolve all transactional data management issues (allocations, signings management) within SLA’s. Assist the Operations Manager when required in any Committees, Change groups or meetings, taking any relevant notes or minutes. Support the Operations Manager with following up on any actions or data deficiencies that have been assigned to the team and resolving in a timely manner. What the ideal candidate will have: Insurance (Operations) experience Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers and subject matter experts Strong understanding and knowledge of end to end underwriting process Strong understanding and knowledge of Lloyd’s practices and procedures Ability to work independently Strong analytical skills required – must be proficient in Excel Strong team player, with an appreciation of the need to ensure strong links are built and maintained with other business functions and areas What we can offer you: At LSM, we recognise and encourage the values of diversity, inclusion and collaboration and we know that working together to share our unique perspectives helps us make better decisions, deliver innovative solutions and pursue our goals. We know that each of us has a ‘unique perspective’, shaped by our different backgrounds, personalities, life experiences, beliefs and many other dimensions of difference. We are a proud sponsor of MumsNet and encourage a flexible work life balance. LSM reward individuals based on their performance, ability and attitude, no matter the focus or seniority of their role, with our competitive benefits package. All LSM employees have access to flexi-benefits to suit their particular lifestyle needs, which include competitive basic salary, pension and bonus, 25 days’ holiday (with the option to buy or sell 5), generous contribution towards gym membership, private health and dental care and full health screening, good maternity and paternity leave options, full study support towards any relevant qualifications and flexibility to work remotely. On top of all of this we are based in the prestigious Walkie Talkie building and all employees have individual and guest access to the Sky Garden. This job was originally posted as www.totaljobs.com/job/89684827

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