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Precise Placements
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London, Greater London
IT Service Desk Analyst - Weekend Shift, Legal Sector, IT Support, Support Engineer
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Job Type: Full-time |
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Salary: £45,000 per annum |
Overview
IT Service Desk Analyst - Weekend Shift, Legal Sector, IT Support, Support Engineer Our leading law firm client are looking for an IT Service Desk Analyst (Weekend Shift) Legal Sector, IT Support, Support Engineer) on a permanent basis to join a global team providing premium, 24 hours a day, 7 days a week call centre and email support to all Attorneys and support staff and administrative personnel in regards to technology-related issues and requests. As the firm’s Weekend Service Desk Analyst you will receive the majority (90-95%) of incoming requests for assistance via telephone and email. Please note - This role does have unsocial hours, please only apply if you are fully happy with these working days/hours, currently as below: Hours: 06:00 - 14:00 Thursday, Friday, Saturday, Sunday, Monday OR Saturday, Sunday, Monday, Tuesday, Wednesday The key responsibilities for this IT Service Desk Analyst (Weekend Shift)opportunity are: Fielding Service Desk calls; resolving approximately 75% of problems upon first contact and referring advanced problems and requests to the appropriate technicians. Tracking customer calls and recording detailed and accurate information in Service Desk issue tracking system in a timely manner. Monitoring tickets entered into the Service Desk issue tracking system; following up with referral technician and contacting user after resolution for quality control purposes. Fulfilling customer requests in timely and highly customer-service oriented manner. Participating in training and working to develop and maintain top knowledge in existing and new technologies to provide most effective support for callers. Following the Firm’s established Policies, Standards, Procedures and Guidelines in delivering service to the users; utilising 'best practice’ documentation, proper escalation procedures, etcetera. Handling other tasks and projects as required for supporting the overall operations of the Service Desk To be considered for this Weekend IT Service Desk Analyst (Weekend Shift, Legal Sector, IT Support, Support Engineer) you must meet this criteria: Minimum 5 years of experience in a professional services environment, law firm experience preferable. A and/or Microsoft certification are desirable. Strong verbal, and written communication skills. Must be able to demonstrate strong interpersonal and customer service skills and will have the ability to be process-oriented yet flexible.