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Adecco
,
Stafford, Staffordshire
Customer Service/Administrator
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Contract Type: Contract |
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Salary: £21,000 per annum |
Overview
My client is a distributor of consumables across the UK. They differentiate themselves with their outstanding customer service and their growing company needs a Customer Service & Office Administrator to play a key role in delivering the service. The successful candidate will need to familiarise themselves with our large and diverse product range. The main responsibilities will be to deliver an outstanding complete customer care experience, together with fulfilling all tasks needed to keep the office running smoothly. Suitable candidates will need to show they are proactive and time conscious, have a competent phone manner to assure customers of their attention to servicing their requirements, and to use your initiative to be a problem solver for any issues that may arise during the day. Daily tasks will include: Reception & phone answering Dealing with and responding to emails Responding to other customer enquiries and issues Responding to literature & POD requests Sales order processing (by phone, web, or email) on their CRM system Producing debt lists and statements for Credit Control Delivery route planning Updating CRM system with changes to customer details etc. Filing/archiving Other office admin duties as required You will need to be able to prioritise your workload, with the ability to determine when matters need to be referred to your line manager for further assistance. Ideally you will have had previous experience in a similar role, particularly phone answering and customer care. This role is temporary with a view to a permaneent position for the right cnadidate. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy