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Technet IT Recruitment Limited
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Daresbury, Cheshire
Service Desk Analyst
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Job Type: Full-time |
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Salary: £18,000 per annum |
Overview
My Client are a Global Leading Enterprise Software company within the Manufacturing sector who have come to me with an exciting opportunity for a 1st / 2nd line Support Analyst to join their professional and friendly team. If you get satisfaction out of investigating and resolving issues and have a real passion for delivering exemplary customer care, this could be the role for you. The successful candidate will: Be responsible for providing first-class, dedicated 1st/2nd line support to our customers. Answer phone calls in a professional and polite manor and have great communication skills. Be able to work on their own initiative to solve problems quickly and accurately and have a proactive attitude to work. Log support tickets in the CRM, take ownership and manage until resolution. Be a team player. Beneficial skills: Knowledge of ERP and CRM software an advantage though training will be given. Knowledge of Microsoft Windows/SQL/Excel an advantage. Knowledge of networks an advantage. If you would like to join this forward thinking, innovative company please don’t hesitate to apply.