Operations Assistant

Position: Operations Assistant Location: Nuneaton Salary: £20,000 - £22,000 Hours: Monday to Friday 8am-5pm or 9am-6pm (45 hrs) offices open 8am-6pm M-F Job Description If you are looking to work in an environment where the importance of team spirit is valued highly, where safety of staff is of primary importance and where you are encouraged to enhance your skills set, then we have many opportunities available throughout Europe. Are you passionate about supporting a world class technical team? Are you focused on 100% satisfied customers? If so, we have a great opportunity for you in our branch team. Essential Functions / Responsibilities: Rental • Organise customer’s sourcing requirements from request through to on hire and off hire. • Adhere to Company policy and procedures relating to the rental of trailers. • Vehicle check in and check out and manage parking locations on computer system. Compliance • Ensure the customer’s servicing requirements are met for both Short Term & Long Term trailer fleets including system documentation updates. • Liaise with vendors and TIP branches to organise servicing of trailer fleet and validate service sheets. • Administer customer service planners. Administration • Raise Work Orders and Purchase Orders to external vendors. • Yard Check and validation. • Process rebills raised and obtain order no’s for damage or repairs. • Deal with customer’s and vendor’s invoice queries. • Handle new account enquiries for rental and 3rd party customers. • Ensure sitting fleet is tagged correctly, e.g. Green/Amber/Red tag and comments entered correctly. • Liaise with the DVSA to arrange MOT bookings and administer through to rebill. • Warranty processing. • Daily validation of technicians’ time. Customer Service • Provide World Class Customer Service in line with company values. • Customer “Buddy” calls. • Customer visits when required. Qualifications / Requirements: • Previous commercial vehicle experience HGV’s or Trailers • Transport Industry experience in a similar role • Good customer care and communication skills. • Able to develop business relationships. • Good telephone manner. • Computer literate with sound administrative skills. • Ability to work as part of a team. ).