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TN Recruits
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Kings Hill, Kent
Customer Service Advisor
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Job Type: Full-time |
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Salary: £17,687 per annum |
Overview
Do you have proven customer service/support experience? Are you looking to develop a career within a friendly and supportive team? If so, our well-regarded Kings Hill based client is actively seeking a Customer Service Advisor to represent their company whilst providing first-class service to their clients, maintaining their exceptional reputation and high standards. Key skills and responsibilities: Establish long lasting relationships and trust with customers through open and interactive communication Identify and assess customers’ needs and requirements to achieve satisfaction Responsible for answering customer enquiries via incoming calls and emails, resolving in a first-time response, where possible Challenge the status quo and work with the suppliers to explore and investigate all possible solutions to obtain a query resolution to ensure the best outcome for the customer. Logging all queries that are unable to be resolved Utilise the supplier working meetings to build rapport and relationships Follow communication procedures, guidelines and processes to ensure consistent and communication Handle customer complaints, provide appropriate solutions and alternatives Work closely and proactively with the billing lead and portfolio administrator to ensure that KPIs are achieved Manage inbound written customer correspondence Applicants will need a strong educational background, experience of providing exceptional customer service/support along with superb phone contact handling skills/active listening. Experience of working in the energy services market would also be desirable, although not essential. In return, you will receive a competitive salary, generous benefits and the opportunity to develop within a supportive and collaborative working environment. In application for this role, you are consenting to ME Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise. ME Recruits Ltd full GDPR policy can be found on the ME Recruits website.