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Hartley Resourcing
,
Eastleigh, Hampshire
Customer Service Advisor
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Job Type: Full-time |
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Salary: £20,000 per annum |
Overview
Overview We are looking for a Customer Service Advisor to work for a well known company within the Financial Services industry based in the Eastleigh area. You would ideally have previous customer service experience, and full product training will be provided. You will be providing telephone and face to face customer service for a market leader, who highly value their staff. The Role This is very much a busy all round customer service role where you will be responsible for a variety of tasks including: Respond quickly and effectively to client requests, via telephone, email and in person To develop a positive relationship with the client and provide quotations To ensure relationships with commercial partners are enhanced through your professionalism Promote and up-sell products where possible To ensure all relevant information is given to the client as required To ensure you act in accordance with current regulatory procedures The Ideal Candidate In order to be considered for this role, you must have previous experience working within a customer facing role. Coming from a financial services background would be a distinct advantage but not essential. You must be confident and professional in your approach and need to have a friendly, personable and welcoming manner. Excellent communication skills and the ability to work within a small team are vital. You must also pay good attention to detail and have strong computer skills. Additional Information Please note, due to the volume of applications we are unable to contact each applicant individually. If you have not heard from us within 3 days of application please assume that you have been unsuccessful on this occasion.