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COVE RECRUITMENT LTD
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Magor, Gwent
Inbound Call Coordinator - shifts NO SALES
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Job Type: Full-time |
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Salary: £18,000 per annum |
Overview
Job Description Inbound Contract Centre Co- ordinator (S hifts) This is a fantastic opportunity to join a cutting-edge state of the art company where promotion from within is common place i.e. You’re the person behind the scenes that ensures well-known telephone networks remain up and running. The Client Our client specialises in the design, planning, build, supply, management and maintenance of UK, European and global telecommunications networks. They offer a range of installation, professional and technical support services to assist telecommunications operators, carriers, network equipment manufacturers, utilities and private enterprises in deploying, managing and maintaining their multi-vendor telecommunications infrastructure. This is a rare opportunity to join them. We are looking for a standout candidate for this vacancy, are you ready for the next step in your career? The Opportunity Taking calls from clients and arranging for company technicians to be on-site within a dedicated timescale. Go above & beyond to ensure their customers are offered a great customer service experience. Work as part of an exciting vibrant team. There are absolutely NO SALES within this role. Is there progression opportunities? YES, we have known successful candidates who have gained 2 promotions within a 12 month period. It’s a busy role, so good IT skills and the ability to remain calm under pressure are a must. Working Monday to Friday Shift Rota with NO WEEKENDS - 6am to 2.30pm, 2pm to 10.30pm & 10pm to 6.30am with plenty of opportunity for voluntary overtime The Employment Package: Fantastic Holiday entitlement - 23 days pro-rata pa in year-one, 25 days in year-two, plus bank holidays. Long-service holiday award Excellent Company sick-pay Role-related - overtime and on-call pay, or sales commission, company vehicle or business mileage allowance Health Cash Plan- company paid, reimbursement of health costs (not private Medicare) Life Assurance- Death in service 4 x annual salary Workplace pension- Employer 3% and Employee 5% They also offer: Employee Forum with CEO Employee CV Referral Scheme Role/skills matrices for guided career progression 6-monthly appraisal process Standard online training plan and individual plans as role-related Social arrangements such as: Christmas company do Summer drinks/BBQ Halloween in the office Departmental socials Are you ready to join them and have the chance of fast track progression- great If you would like to discuss this role in more depth, please do not hesitate to make contact with Gaynor Watkins at Cove Recruitment. Alternatively, apply with your up to date CV. We take your Data Rights seriously. Please read through the below to understand how we treat your data.