Inbound Call Agent (North East)

IQVIA ,
Middlesbrough, North Yorkshire
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Job Description

IQVIA is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward. Inbound Call Agent Full Time & Part Time opportunities: Initially a 3 month Fixed Term Contract - possibility of a permanent position. Full-time * 37 hours to include * 1 weekend day (9-5) * 1 -2 evenings every week until 9pm Part time * 22.5 hours * 3 evenings per week until 9pm * 1 weekend day per week (average) Working within IQVIA's support centre, on an exciting initiative to support our COVID-19 sampling study. We are looking for inbound Call Agents, providing a support helpline dedicated to managing queries and providing solutions and advise for members of the public who are involved in this study. Your role will involve registering participants and scheduling appointments, where necessary for swab and blood tests to be carried out in the community. Additionally, handling post registration queries. You will take ownership of recording participant information on a bespoke database, ensuring that you pay attention to detail and that relevant information checks are carried out with accuracy. A confident and assertive approach, along with the ability to remain calm and listen empathetically to the caller is paramount in this role. As the role is Homebased, you must have access to a quiet space, where you can work undisturbed, along with good internet connectivity. In return for your commitment, dedication and excellent service, you will be rewarded with a competitive salary, benefits and career opportunity. As an inbound Call Agent at IQVIA, you need to be/have:- Flexibility to work weekends/evenings A 'Can do' positive attitude Customer focused approach An excellent telephone manner Confident with IT/computer systems (with strong home Internet ) Abiliy to work from home (Quiet undisturbed space) Ability to work under pressure Self motivated IQVIA is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. We are a diverse, global team that shares a passion for collaboration and solving complex problems. We have been delivering Nurse and Healthcare programmes in the UK for over 35 years working with all major pharmaceutical companies and the NHS directly. And we are proud to support the Covid-19 Infection Survey. Join Us Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients. Forge a career with greater purpose, make an impact, and never stop learning.

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