Infrastructure Services, Storage Team Leader, Internal Services, London or Regional - 6 months FTC

Your opportunity An exciting opportunity to support Deloitte Storage platforms The Infrastructure Services Storage team provides storage, archive, backup/recovery services and solutions for the Deloitte UK practice. There are several storage and recovery platforms to manage, with over 7 PBs of capacity across multiple data centres. The Storage team leader will act as escalation point, providing coaching and guidance for Storage team members in addition to providing day-to-day administration and management of storage related technologies. This role demands a previous Storage technical background, coupled with experience of managing a team of technical engineers. The Storage Team Leader will report to and work closely with the head of Infrastructure Services and other colleagues to ensure platform maintenance, incidents, service requests and changes are executed in line with firm policy and procedures. Your role The role will include but not limited to the following: Team Leader Responsibilities Manage general team workload and project resource allocation Imbed 'continuous service improvement’ as a founding principle Work with Storage SME’s and Architecture team to develop & progress Storage technologies roadmap. Manage vendor relationships Financial year budgetary planning Team objective setting, and performance management Monthly KPI reporting Team on call shift and holiday rota management Primary contact for client audits / MF Standards / ISO compliance and evidence gathering Technical Responsibilities Oversee and perform daily Storage operational tasks. Maintain Storage capacity in-line with the firm’s requirements. Create documentation/knowledge base articles for other support members/teams to follow. Be an escalation point on all storage and backup issues. Work with vendors where necessary to maintain software and hardware keep within supported versions. Research and identify industry trends in the storage and backup space, leveraging new ideas to improve the service design and support for the customer base. Work with Architects and Vendors to accept any new implementations into the management life cycle. This includes making sure all necessary documentation is handed off to supporting team and members and ensure that all team members are informed of any new technology and / or process. Be part of an out of hours 'on call’ rota to act as a final level of escalation before resorting to vendor support. Your work, your choice How long does impact take? How long is a piece of string? How many seconds does a solution contain? How can we possibly tell? After all, impact can be huge or small. Immediate or years in the making. At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We, therefore, carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. If the working pattern you are looking for is not specifically indicated below, we are happy to discuss alternative arrangements. Location: London or regional with potential travel between offices. Suggested work pattern: Permanent full-time Your professional experience Essential Similar experience in a team lead role within an Enterprise organisation. Excellent written and verbal communication skills with the ability to communicate technical information to a non-technical audience. Strong organizational skills to facilitate management and tracking of large numbers of incidents, events, and efforts. Ability to adapt and operate in a high-tempo, dynamic and sometimes stressful environment. Good knowledge of some of the following storage technologies; NetApp cDOT, NetApp Unified Manager , NetApp E-Series, IBM SVC/V7000 Block based platforms, NetApp SnapCentre Suite, Cisco MDS/Nexus SAN fabric technologies, Veritas NetBackup, IBM Spectrum Control, Microsoft Clustering, DFS, CIFS/SMB/FC/iSCSI Storage Protocols and HPE Connected Backup Knowledge of either Hyper-V or VMWare and how it leverages Storage. Desired Microsoft, troubleshooting and maintenance. Strong skills in scripting i.e. PowerShell, VBS and Perl. Desired Qualifications NetApp NCDA or NCIE, Clustered Data Ontap. Veritas Certified Specialist (VCS) in NetBackup. ITIL v3 or v4 Foundation Personal attributes Passionate about people management and Storage technologies Thorough and demonstrates attention to detail Able to work on own initiative with minimum supervision Organized and able to identify and prioritize work Able to provide creative solutions Team player Strong customer focus with the ability to meet or exceed customer service levels Your service line Internal Client Services At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal client services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. We impact every area of our business, every day. From solving IT issues quickly and efficiently, to ensuring our people get the best possible training, to guiding colleagues on their tax and pensions. From our centralised hubs in Milton Keynes and Cardiff, we live, breathe and deliver the Deloitte experience. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process. For a full job description please visit our online Deloitte Careers portal. Requisition code: 176406