Head of Service Delivery / Infrastructure Management

Technet IT Recruitment Limited ,
London, Greater London
More Details
Job Type: Full-time
Salary: £60,000 per annum

Overview

A Head of Service Delivery is required to join the IT function of a purpose-built Student Accommodation Provider. Managing a team of one internal report, as well as the relationship with their external service provider you’ll be responsible for the operation of their IT Infrastructure Services. The role is a key part of their IT Leadership Team, and you’ll need to develop, implement and manage their IT Infrastructure Strategy in line with wider goals and objectives of the team itself. You’ll be a key player in managing exposure to cyber-security risks, both as it applies to their support office and their on-site technology. Key Role Responsibilities: Provide leadership of the IT Service Delivery team (combination of internal resource and key external service providers) and supervise team members in a fashion that supports the company’s culture, mission and values. Own the delivery of IT infrastructure (desktops / mobiles / email & collaboration tools / data storage / network infrastructure / infrastructure supporting on-site technology) for circa 600 users. Maintain relationships with key service providers, ensuring an effective balance of cost, control, function, technology, user agility and effective support. Regularly review the performance of service partners and manage any necessary tenders to implementation approved recommended changes. Ensure appropriate contracts are in place with all service providers and ensure that all work is conducted within a clear framework. Establish and maintain a market level data security program and partner with company compliance departments to meet regulatory data compliance requirements. Own IT Disaster Recovery and ensure regular testing is conducted with all external service partners. Minimise the risk of service failure and its impact on the business by regularly reviewing risk to IT Infrastructure and ensuring appropriate contingencies exist. Remain up to date with emerging cyber security risk and manage all IT infrastructure risk mitigation Working with the IT Director and other members of the IT leadership team, develop department level business plans / budgets and control IT expenditure consistent with these budgets. Research, evaluate and make recommendations on new and innovative technologies that may enhance business value, create efficiencies for the company or create a competitive market advantage. Identify and address gaps in service delivery processes (as defined by the ITIL standards). Knowledge & Qualifications ITIL Foundation (essential) or ITIL Manager / Practitioner (desirable) Formal tender management processes Microsoft Licensing & Microsoft Office 365 Services Virtual desktop / terminal servers deployment Mobile Device Management deployment Awareness of Prince2 Project Management

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