Business Support Analyst (IT Helpdesk)

Job Title: Business Support Analyst Location: Dunton Hourly Rate: £20.84PH Umbrella Company IR35 Status - Inside IR35 Employment Type: Contract Hours: Standard 37.5 Per Week Reference: F53284 Position Description: The Central Order Fulfilment Support Team is responsible for monitoring and administration of the inventory of orders and vehicles offered on client Commerce. Provide operational support to develop and grow the capability of all Marketing Sales & Service users of the Order Fulfilment suite of tools and processes: o Dealer Ordering Systems: VISTA o Central Ordering Systems: VISTA/ORBIT/GOTD Liaison and co-ordination with VOPS AM Team to identify, escalate and chase resolution on application issues affecting Order Fulfilment Business processes Develop the capability and knowledge of the Order Fulfilment tools and processes to support Business process improvements Optimize the data integrity in the Order Fulfilment and Sales Reporting applications Coordinate related User documentation of the listed applications and ensure it is up to date Develop and publish performance metrics to support process improvement activities Support user training sessions Skills Required: Basic IT understanding or background on how systems work, data is stored and transmitted Must be capable to read and understand database table structures Good knowledge in SQL query language to analyse and retrieve data Good knowledge in all Microsoft Office tools (Access included) Analytical capabilities Must be fluent in English, a second language is helpful Communicative person Good team player with some flexibility in working hours to support UAT and weekend launches if required Friendly open minded IT helpdesk or programming Additional Information: Inside IR35 Do not miss out on your chance of interview - APPLY NOW Our Clients are unable to provide sponsorship for Tier 2 General Visas; therefore, only candidates eligible to work in the UK need apply Caresoft Global Limited operates as an Employment Business and Employment Agency. We are an independent highly-experienced recruitment consultancy dedicated to specialist markets within the Automotive, Aerospace, Agricultural & Construction Industries. No terminology within this advert is intended to unlawfully discriminate on the grounds of age, sex, race or disability and we welcome all applications.