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Sennheiser
,
Marlow, Buckinghamshire
Customer Service Swedish or other Scandinavian languages
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Job Type: Full-time |
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Overview
Do you have a solid experience in Customer Service? Do you have excellent communication skills in English and Swedish (or other Scandinavian languages)? Are you ready to take up a new challenge and become part of a multi-national team within a multi-cultural global company? If this sounds like you then Sennheiser could be your next future employer Hays Office Support are proud to be working in partnership with Sennheiser who are looking to appoint a Customer Service (Swedish or other Scandinavian languages) to join their team in Marlow. Sennheiser is one of the world's leading manufacturers of headphones, speakers, microphones, conference technology and wireless transmission technology. The audio specialist’s head office is in Wedemark, near Hanover, and the company is represented in more than 50 countries worldwide. You will be joining a well-established organisation and form part of the Northern Europe Customer Services team consisting of 10 people based in various European countries including the Netherlands, UK, Denmark, Sweden, Norway and Finland. Your main points of contacts will be within the UK and Nordics, but you will also to an extent interact with our German headquarters and other colleagues in the European organisation. You will be the first point of contact and interface between the Customer and all relevant internal departments at Sennheiser. You will encompass the customers’ needs by providing and delivering a professional, high quality service, and offering assistance before, during and after the customers’ requirements are met. You will accept inquiries, manage orders and handle claims for customers in their ERP and CRM systems using the Sennheiser guidelines and specifications. The role requires maintaining an excellent level of customer focus, quick thinking solutions and ability to prioritise according to various needs as they arise. You will be a member of a European cross-border and cross-functional team and your culture and language skills will be the ambassadors of their corporate culture principles. You will be based in the Marlow office and provide a backup for their Swedish and Danish offices. Qualifications and skills: Contact Centre Experience Minimum of 3 years’ experience in Customer Service or Order Handling is required Proficient in Microsoft Office 365 packages Experience in using ERP systems preferably JDE, CRM, ECM and BI Reporting Excellent communications skills in spoken and written English and Swedish, other Nordic languages would be a benefit but not a must. Demonstrate a strong positive work ethic that embodies the company’s culture principles. Ability to work independently as well as part of a motivated flexible team Strong team spirit and good time management are essential Professional and customer focused communication Continuously strive to upskill and keep abreast of change In return Sennheiser are offering a competitive salary and excellent benefits. For more information about the role and organisation contact Keri Clark who is the retained consultant working in partnership with Sennheiser.