Internal Sales (Contact Centre)

Proactive Personnel ,
Wednesbury, West Midlands
More Details
Contract Type: Contract
Salary: £18,400 per annum

Overview

A new position has arisen for an Internal Sales Advisor to work for a distribution company based in Wednesbury. You will be working as part of a busy sales team, promptly answering all inbound calls and emails, delivering excellent customer service whilst processing customer orders. The successful candidate will build rapport, maximise sales opportunities and build customer confidence. This position is a temporary contract lasting approx. 6 months, working 40 hours a week, Monday to Friday on various shifts on a 4 weekly basis (8am-4.30pm / 8.30am-5pm / 9am-5.30pm / 9.30am-6pm). Company benefits include free onsite parking, commission and a modern working environment. The Job Role Handling high volumes of inbound calls and emails from new and existing customers; placing orders or quotations Demonstrate excellent listening and organisation skills Pro-actively offer solutions, ensuring customer satisfaction, account retention and revenue generation, acting with a sense of urgency Successfully complete Product Searches navigating through the AS400 system and Catalogue and correctly utilising supporting departments Achieve targets in line with the companies forecast for the year displaying a focus on success and a teamwork ethic. Any other duties in line with business and departmental needs Perform the duties of the role, delivering upon accountabilities to achieve goals, deadlines and targets Continually deliver excellent customer service through day-to-day activity Monday - Friday 40 hours a week, rotation shifts over 4 weeks, Temporary ongoing role, £18,400 per annum Experience / Requirements Previous experience within a similar position is essential Previous experience with customer/sales awareness Handling and overcoming objections Ability to build a rapport with customers Professional phone manner/etiquette Accuracy and data inputting skills Business computer systems and processes

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