Corporate Receptionist

GLM Business Support Ltd ,
Newcastle upon Tyne, Tyne and Wear
More Details
Salary: £10 per hour

Overview

Are you currently working as a Corporate Front of House Receptionist? This is a fantastic opportunity for a part time (30 hours) Corporate Receptionist to join an award winning corporate business within Newcastle. The hours of work are Monday to Friday 12pm - 6pm The Role: To provide a positive, professional, courteous and high quality experience for all clients, colleagues and visitors. To be the first point of contact for all of our clients and visitors; creating a positive first impression and promoting a welcoming, friendly and professional environment. To deliver high standards of client experience in accordance with our Client Experience Team Guiding Principles and the firm’s values and behaviours. To be a proactive and collaborative member of the Client Experience Team, recognising any opportunities for improvements to efficiency and client experience. Duties:  Professionally, courteously and efficiently assist clients, visitors and colleagues by telephone, email and face-to-face.  Maintain hospitable, comfortable and professional client experience areas.  Work on our client experience desks creating a welcoming environment for clients, visitors to the firm and colleagues.  Manage meeting room bookings to suit meeting requirements.  Support the Client Experience Assistant in providing refreshments and preparing meeting rooms where required.  Maintain and respect client and visitor confidentiality at all times.  Operate the Firm’s switchboard system in a professional, courteous and efficient manner directing calls to the relevant department or taking messages as appropriate.  Maintain an up to date telephone directory to enable our switchboard enquiries to be dealt with quickly and efficiently.  Manage travel and accommodation requests as required.  Maintain a smart and professional personal appearance at all times (uniform allowance and guidance will be provided).  Ensure compliance with the Firm’s ISO procedures including maintaining an up to date visitor’s log.  Fulfil Fire Warden duties dependent on client experience area and building.  Contribute to a safe working environment by adhering to the Firm’s Health and Safety policies. KEY ATTRIBUTES:  An understanding of the importance of creating an exceptional client experience.  Ability to build trust, credibility and confidence within the Client Experience Team and with clients, visitors and colleagues.  Ability to work flexibly and maintain effectiveness with changing environments, tasks, responsibilities and people.  An understanding of the services delivered by the Firm so to be able to direct general enquiries quickly and to the right people. The Person:  Client care focused with exceptional customer service skills.  Experience of working in a professional services reception environment is highly desirable.  Excellent verbal and written communication skills.  Proactive, self-motivated and enthusiastic with the ability to work well both individually and as a member of a team.  Excellent organisational and time management skills.  Proficient with IT hardware and programmes including Multi-Functional Devices, Microsoft Office and Outlook.  Flexible, reliable, punctual and adaptable. Fantastic benefits including 25 days holiday plus bank holidays, pension and more. Initially 6 month contact. Salary £16,415 Location: Newcastle City

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