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YourRecruit Ltd
,
London, Greater London
Quality Assurance Officer
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Salary: £17000.00 - £18000.00 per annum |
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Overview
Do you want to work for a well-established, professionally growing company who offer all staff the opportunity to grow professionally within the field of insurance? Our client is a success story within the Insurance industry and can provide you with a stable and exciting place to work. Benefits: 26 days' holiday per year, further flex benefits after joining which may include: Pension, health screening, private medical cover, purchase/sale of holiday days (up to a max of 30) various discounts, free sight testing. Job Title: Quality Assurance Administrator Location: Croydon Salary: £17,000 - £18,000 Hours : 9am - 5.30pm What will your working week be like? Working within an administrative based position, the successful candidate will take personal responsibility of monitoring, assessing and benchmarking quality across all Customer Facing Operational areas, ensuring that the needs of the customer and the business are balanced at all times leading to optimum outcomes for both. Monitoring the quality of calls and customer service provided by the business you will: Identify root causes and trends providing feedback to the relevant departments with suggestions on improvements to improve quality, customer experience and reduce complaints. To identify any areas of risk where the company may be exposed and provide recommendations; liaising with other departments as required. Ensure that documented feedback is provided and is clear, consistent and constructive. Update the relevant tools ensuring that daily, weekly, monthly updates are recorded. Where you need to escalate / refer a query, ensure all information is provided that will allow a speedy investigation and resolution. Maintain an understanding of the regulatory environment and regulatory expectations over QA process, methodology and risk appetite for findings. Who will suit this role? The client is looking for a reliable, hard-working and dedicated administrator, who will be able to analytically observe the calls and demonstrate findings. The skills and experience required: Excellent prioritisation skills ensuring targets are met Preference for commercial insurance experience (advantageous not essential) Strong communication skills. Understanding of an insurance and/or regulatory environment Strong Microsoft Office skills Relationship management Decision making For your information: Interested? Please send you CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship), Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Keywords: Quality, audits, analysis, administration, queries, processes Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. YourRecruit Limited is acting as an Employment Agency in relation to this vacancy.