Client Success Manager / Account Manager 2 -3 year's experience

Salt ,
London, Greater London
More Details
Salary: £40000.00 - £45000.00 per annum

Overview

Client Success Manager / Account Manager 2 -3 year's experience We have partnered up with an exciting and growing software as a service (SaaS) business based in central London who are not looking for a Client Success Manager as a crucial addition to their growing team. Specialties Customer Engagement, Customer Relationship Management, Membership Systems, Event Management Systems, Business Intelligence, Marketing Automation Responsibilities · To plan, implement and review an effective on-boarding framework that helps the customer achieve early value and ROI. · To guide the success team to follow processes and escalate any blockers as quickly as possible. Foster client relationships so clients feel you and the team are always there to help. · Carry out diarised client 'health checks', identifying any red flags or opportunities to upsell. · To ensure that support tickets and tasks are created in line with the company's processes and managed/followed in line with our KPI's. · Become a client advocate by using surveys (NPS) and external reviews -use the information gained to increase client retention and expansion. · To measure the performance of the success teams (OKR's & KPI's), creating a strong and focused team, consistently seeking to improve the process Ideal candidate · Minimum 2 years experience in client success. · Strong understanding & experience of CRM systems. · Previous management experience This job ad was posted by Salt. To find out more about Salt's Privacy Policy and how your application is processed, please visit our website https://www.welovesalt.com/privacy-policy/. This job was originally posted as www.totaljobs.com/job/89923027

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