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Four Squared Recruitment Limited
,
Worcester, Worcestershire
Quality Assurance Administrator
Overview
Four Squared Recruitment are delighted to be working with a leading employer based in Worcester to recruit a Quality Assurance Administrator to join the team on a full time permanent basis. Quality Assurance Administrator Worcester Monday to Friday 9am - 5:30pm Duties will include; Complete high-quality testing of software as part of systems development in line with system User Acceptance Testing (UAT) Identify and test service changes and improvements to Workforce systems and processes by utilising service information, identifying the underlying business issues, and designing, testing and implementing solutions, ensuring a quality delivery. Working closely with colleagues to ensure timeliness and consistency Effectively answer and resolve quality assurance queries within KPA/SLA requirements Ensure clients and service users understand their responsibilities in the appropriate application of the company services, practices and procedures Assist in the training of service centre colleagues Prioritise high workload, ensuring additional tasks are completed accurately and on time Provide a world class customer experience in line with the service expectations Effective handling and resolution of inbound queries and cases by email and telephone Creating documentation to support new software released such as release notes and training guidance Effectively update all service centre colleagues on new functionality and which processes it may effect Experience required: Experience of software testing, specifically in User Acceptance Testing Confident in the use of Microsoft Office suite including Outlook and Excel System administration experience gained working within a multi-functional environment Experience in logging calls and/or queries on an electronic system If you are interested, please click apply now. Due to the high volume of applications we are unable to acknowledge all applications. If we do not get back in touch within 2 weeks, please consider your application to be unsuccessful. We will try and let you know about other roles which suit your current skills and experience This job was originally posted as www.totaljobs.com/job/89921421