IT Support Manager - London - £50K Bonus

Itecco Limited ,
London, Greater London
More Details
Job Type: Full-time
Salary: £45,000 per annum

Overview

IT Support Manager - London - £50K Bonus Up to £50K depending on experience Excellent Benefits A private equity investment firm which has been established for 30 years, has an opening for a hands-on IT Support Manager to coordinate global projects and oversee the daily operational activities of the IT support team. They currently employ 250 users and operate out of several countries worldwide. This position will entail running operations for the offices located in EMEA. If you have undertaken a service desk/support manager role previously, you will be aware that this role offers a whole lot of important and exciting responsibilities including; key stakeholder rapport building, re-structuring of service desk/business processes, technical staff management and training, driving performance and motivation, ticket delegation and incident management and ultimately, leading by example in helping to drive the business further forward. It is an exciting time to join this company which is expanding year upon year, which is currently managing around £4 billion worth of funds for circa 30,000 investors. The service desk is well-structured yet there is no 'red tape' and you will be given a lot of responsibility to implement your own practices and lead the team how best you see fit. This role will involve hands-on work alongside strategic and team management responsibilities. Key Benefits Include: Annual bonus (minimum 10% of salary) Private medical and dental care 25 days holiday plus bank holidays (increases to 30 days through service) Gym and wellbeing package discounts IT certification costs fully covered Improved pension Life insurance Regular companywide social events A genuine chance to shine and showcase your management skills considering future promotions. It is an opportunity for you to take advantage of excellent career prospects going forward in a large and reputable organisation. Please send through your CV if you have experience with the following: Managerial Technical team management/training/hiring/motivation Coordination and implementation of new technology/infrastructure projects Escalation point for issues and delegation of tasks Designated contact for 3rd parties including Managed Service Provider Process evaluation and adoption of new procedures to improve service Ensuring satisfaction levels remain high and to SLA Technical Windows Server 2012 - 2019 Exchange/Office 365 Networking - LAN/WAN/Wireless Telephony - Cisco Desktop Support - Windows 10 Active Directory MS Azure MDM - Intune, Airwatch ITIL This job will suit those with experience managing a service desk/support team, who are looking for a chance to shine and progress in an environment working at the forefront of the latest technologies. This is a busy, fast-paced role where you will be rewarded for the work you put into keeping the service desk and technical team up and running. Microsoft, Windows, Server, Exchange, Office 365, Active Directory, Azure, MDM, Mac, Apple, Helpdesk, Service Desk Manager, Service Desk, ITIL, Team Lead, Telephony, Cisco, LAN, WAN, IT, Support, Desktop

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