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HR GO Recruitment
,
Plymouth, Devon
Commercial Account Handler
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Job Type: Full-time |
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Overview
Job Title - Account Handler Key Responsibilities - To successfully broke new business enquiries and insurance renewals and provide a first-class service to clients by fulfilling their insurance requirements. To handle day to day queries from clients and act as point of contact over the telephone. To build and maintain relationships with clients, insurers and other staff within the Company. To liaise with colleagues to share information about the current insurance marketplace, and to assist them with any insurance queries. To comply with service standards always, to ensure the best service is provided to clients. To provide insurers and underwriters with accurate information to ensure they can assess each risk correctly. To maintain accurate files and to ensure copies of correspondence and telephone notes are correctly recorded. To maintain clients' and the Company's confidentiality at all times. To fully understand company Policies and Procedures and ensure they are adhered to. To comply with the Company Policy on Information Security and Acceptable Use. To undertake all other duties as reasonably required and directed. Experience Required - Excellent customer service skills and telephone manner. Effective communication skills, both verbal and written. Ability to gather and analyse information for the client and resolve problems. Ability to identify and respond appropriately to an individual client's level of understanding. Ability to identify and match products with client requirements. Ability to persuade and influence others.