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Ontrak Recruitment
,
Ascot, Berkshire
Event Stewards - Ascot
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Contract Type: Contract |
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Salary: £9.00 per hour |
Overview
Ontrak Recruitment & Training are actively seeking committed and outgoing Events Stewards to support our client across different locations for various events. You must live within 30minutes of Ascot station and be able to access the station using public transport or Personal Transport options. Shifts vary between 0600 and 2300. Due to the times of these events you will need to be able to work at weekends and evenings as well as some shifts in the week. Provide outstanding customer service to all rail passengers Assisting with crowd control Managing difficult situations Making announcements on loud hailers/megaphones or hand held radios Comply with all safety requirements as defined, ensuring your own personal safety and that of others at all times Being vigilant and visible to all customers and other members of staff Helping passengers with luggage and buggies (once the parent/carer has taken the child out of the buggy first) Assisting customers with the usage of lifts Communicate effectively with other staff and passengers in the interests of safety and customer service using information systems as supplied Complying with station security including the HOT protocol Report irregularities, equipment failures or any incident affecting, or which may affect, the safety of the line or service to the customer Provide outstanding customer service: travel information, passenger assistance and updating information as and when required Carry out emergency procedures as locally specified on your induction Adhere to all policies, procedures, rules and regulations set out by the TOC (Train Operating Company) Ensure you keep up to date with all rules, notices and retail circulars and publications that may affect your working environment or product knowledge Ensuring the station is always well presented Working alone Are you the right candidate for the job? Are you over the age of 18 ? Do you have previous customer service experience? Good communication and presentation skills. Do you have the flexibility to work different shift times ? Are you confident in making announcements on a platform and with a loud hailer/megaphone?