Customer Service Coordinator

Hays Specialist Recruitment Limited ,
Redditch, Worcestershire
More Details
Job Type: Full-time
Salary: £23,000 per annum

Overview

A Customer Service Coordinator job based in Redditch, paying between £23,000 and £27,000 per annum DOE. Your new company Your new company are a well-established food manufacturing organisation based in Redditch, who pride themselves on creating new and innovative products and concepts for their customer base. They are passionate about investing in and developing their staff, and it is not unheard of to come across members of their team who have been with the company for decades. Their experience within the food manufacturing industry is extensive and are considered a market leader in their area. Your new role You new role as a Customer Service Coordinator will see you liaise with key customers and clients on a B2C basis. You will be responsible for providing pricing and quotations to customers, coordinating these in an efficient manner to be able to business targets and customer needs. You will ensure all customer requests and enquiries are handled in a set timeframe, including being able to advise on deliveries to keep the customer journey of paramount importance. You will also liaise with key departments on both a UK and International basis, to ensure stock availability and re-order where necessary. Coordination in new and existing projects will be very important, and you will also again liaise with other company departments to ensure deadlines and targets are met. You will regularly attend training sessions to further your knowledge of the business, develop your skills and techniques, but also go out on customer visits to ensure future business. This will also include travel to other company sites in Europe, on an ad-hoc basis. Working hours are Monday-Friday, 39.5 hours per week, but flexible working opportunities are available. What you'll need to succeed In order to succeed in this role, you will come from a customer/client-focused environment, ideally with experience in managing projects. You should be able to effectively communicate with customers as well as your fellow colleagues in different departments and countries, and German language fluency is desirable, although not absolutely essential. You will be an extremely proficient user of Microsoft Office, particularly Word and Excel, and have experience in dealing with customer requests, complaints and have the ability to analyse and resolve these discrepancies when necessary. Experience working within a production and manufacturing environment is also desirable, and you should be an organised individual committed to providing exceptional levels of customer service. Previous background experience managing large key customer accounts is also essential. What you'll get in return In return, you will receive an excellent basic salary of between £23,000 and £27,000 dependant on experience, with flexible working opportunities available. There are also various company benefits and excellent annual leave entitlement. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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