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Pertemps Redditch Commercial
,
Redditch, Worcestershire
Customer Service Adviser
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Job Type: Full-time |
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Salary: £19,000 per annum |
Overview
Customer Service Advisor Permanent Redditch (£19,000 – £20616 ) Are you looking for an opportunity in Customer Service ? Due to increased growth within the business I am looking for a confident Customer Service Advisor to join a busy after sales team based at a very successful company in Redditch. Our Client is looking for passionate people who understand the importance of putting customers first, who want to develop a career within a rapidly growing business who take pride in delivering excellent customer service. Main Duties will include Providing Customer Service to the companies high profile clients. Dealing with any after sales queries and questions Be able to resolve minor problems with products over the phone (training will be given) liaise regularly with parent company and product managers to resolve customer queries where needed Arrange repair or service calls with engineers where necessary Ensure that the sales call process and the companies compliance procedures are adhered to at all times. Make outbound calls to customers regarding after-sales care . Ensure that accurate and detailed notes are input into our CRM system following any contact with a customer. Take overflow leads into our sales team Take inbound calls as and when necessary The ideal candidate will have the following skills and experience: Fantastic Telephone Manner Confident on the phone answering queries Be confident to deal with complaints as this is working in an After Sales team Have previous Customer Service or Call Centre experience If you have the relevant skills and experience for this role, please APPLY. Alternatively you can send an up to date CV to or call .