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Eileen Richards Recruitment Limited
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Leicester, Leicestershire
Customer Service Representatives
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Job Type: Full-time |
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Salary: £24,000 per annum |
Overview
Customer Service Representatives Leicestershire £24,000 p.a. OTE Do you pride yourself on your exceptional customer service and communication skills? Are you driven by supporting customers and resolving issues at the first point of contact? Do you have strong attention to detail and are able to effectively manage a busy workload? The Company: Eileen Richards Recruitment are thrilled to be working with our client, a nationally recognised business who pride themselves on their quality of service and reputation. They are now looking for a team of dedicated Customer Service Representatives to join their thriving and modern offices based in Leicestershire. This role would be suitable for anyone who has a strong background in customer services, be it office based or face to face. Role & Responsibilities of the Customer Service Representatives: Dealing with high volume inbound queries via telephone and email from customers Acting as first point of contact, aiming to resolve queries as quickly and efficiently as possible Providing quotations on products, and placing orders. Providing updates as and when necessary Dealing with customer pricing, amending quotations and supporting with account issues Advising benefits of Direct Debits and payment plans to customers Preparation of letters and documents for customers to be sent out Maintenance of the in-house database, accurately updating records Ensuring company policy and regulations are strictly adhered to at all times Providing support to the sales and credit control teams where necessary About You as the Customer Service Representatives: Previous customer facing or customer service experience is essential Have a proactive and flexible approach to work Confident, courteous & professional manner Strong team player, ability to work well with others Exceptional communication skills and telephone manner Intermediate standard of computing and IT skills Excellent organisation skills and ability to work under pressure Please note by applying for this role you give consent for Eileen Richards Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise. If you do not receive a response within five working days then unfortunately your application has been unsuccessful on this occasion. Eileen Richards Recruitment are experienced within eight different sectors consisting of Accountancy and Finance, Construction, Customer Service & Onsite, Directors & Non-Executive, Human Resources, Office (including PA/EA), Sales & Marketing, Supply Chain & Procurement. We look forward to helping you in your career in these sectors, so please send a copy of your CV to us. If you know of other people who are currently looking for a new career in these sectors please feel free to refer them to us. We look forward to hearing from you.