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The Work Shop
,
Verwood, Dorset
Reservations Agent
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Salary: £17,500 per annum |
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Overview
Reservations Agent - BH31 - Verwood - £17,500 - 6 months contract Our client located in Verwood is looking for someone to join their dynamic and friendly team as a Reservations Agent on the reservations team on a 6 months basis. To be the primary point of contact for designated customers and all rental suppliers, either directly or indirectly. Deliver a high quality and efficient service by ensuring processes are followed resulting in the smooth delivery of vehicles ensuring all client requirements are met. Primary Duties and Responsibilities: •To source appropriate, hire vehicles meeting the client’s needs, negotiating with Hire suppliers. •Update referrers and clients on the progress of sourcing a vehicle and ensure that Service levels are achieving the required standard. •Ensure all inbound calls are answered within service level agreements and in a professional manner meeting call targets and individual objectives •Accurately work within agreed procedures to ensure all required information is taken, recorded and in certain cases authorised by the insurer. •Build rapport with customers and referrers, communicating effectively to correctly identify client needs. •Be able to resolve customer issues ensuring the customer is satisfied and that the issue is resolved in an efficient manner including front line complaint notification & management. •Produce daily reports and paperwork. •Adhere to company data protection policy. •Work towards individual and team targets. •Any other ad hoc duties as required by the business. What do we need from you? •Customer service experience •Motor Claims Experience •Dealing with customer queries on the telephone •Good level of Education - GCSE level or equivalent •Excellent communication skills •Very good attention to detail •Good organisation skills •Team player •Target Driven •Confidence •Accuracy •Basic IT and data entry skills Ideally suited to a candidate looking for the following: customer service, customer experience consultant, administration, inbound, coordinator Office hours are Monday - Friday, between 8am and 6pm on a shift basis. 1 in 4 Saturdays.